Bernalillo County · 8 hours ago
Senior Business Support Analyst
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
$61K/yr - $97K/yr
4+ years expBernalillo County is focused on enhancing the quality of life for its residents and offers a supportive work environment. The Senior Business Support Analyst is responsible for analyzing, designing, and maintaining systems to meet business needs, with a particular focus on payroll and time-tracking functionality. This role involves liaising with various stakeholders, managing projects, and ensuring compliance with organizational requirements.
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Responsibilities
Acts as a liaison and consults with departmental customers and stakeholders to identify and analyze business functions that can be improved through enhancements to existing applications or the implementation of new hardware and/or software solutions
Translates business requirements into system deployments. Performs professional-level systems maintenance, customer support duties, and programs with object-oriented languages
Serves as a project manager over routine systems-related projects—small to medium in size—and requiring limited staff and resources. Performs other related duties as assigned
Investigates, analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains, and/or enhances a variety of hardware and software systems
Provides customer support to departmental end users for system-related software, hardware issues, and/or network needs or requirements. Interacts with clients to analyze system requirements and recommends technology solutions to improve operations. Offers guidance as necessary
Prepares technical documentation, procedural plans, reports, correspondence, and other documents
Serves as the main client interface on assigned technology projects that are small to medium in size and require limited staff and resources. Reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines, and other details; ensures compliance with County specifications and drives resolution of project-related issues; monitors project budget and scope to ensure they remain within agreed parameters; reviews final outcomes with clients to obtain sign-off that all work is completed according to requirements
Performs various system quality assurance activities; tests, troubleshoots, and debugs system issues using appropriate technology. Prepares and executes testing plans to validate functionality and resolve issues
Provides project-related data in accessible formats useful for planning and stakeholder needs
Coordinate design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software and ensure interoperability across platforms and technologies
Interacts with clients to analyze business requirements, recommend technology solutions, identify and map business processes, and gather user requirements
Participates in committees and task forces; attends meetings, conferences, and training sessions
Provides systems support to users of assigned applications
Provides after-hours technology support as assigned
Handles sensitive and/or confidential records, plans, documents, or decisions while maintaining strict confidentiality of information
Performs duties as allocated based on the time spent on each function; not all duties listed may apply to a single position
Serves as the subject-matter expert for time tracking as it impacts payroll accuracy, compliance, and downstream pay results in a highly regulated environment
Acts as a liaison between Payroll, HR, Timekeepers, departments, and Information Technology to analyze business requirements and resolve time-tracking and payroll-related system issues
Analyzes time entry, approvals, calculations, and retroactive adjustments to ensure alignment with CBAs, FLSA requirements, County policies, and payroll deadlines
Translates complex business, labor, and payroll policies into effective Workday Time Tracking configurations, validations, and system logic
Performs system maintenance, testing, validation, and quality assurance activities prior to payroll processing
Provides advanced customer support to departments and timekeepers for time-tracking issues, policy interpretation, and proper system usage
Prepares and maintains technical documentation, procedural guides, job aids, testing plans, and reports related to time-tracking and payroll systems
Handles sensitive and confidential employee, payroll, and labor-related records with discretion and strict adherence to confidentiality standards
Provides after-hours support during payroll processing cycles or system issue resolution as assigned and performs related duties consistent with workload priorities
Qualification
Required
Bachelor's Degree in Business Administration, Computer Science, Information Systems, or related field
Four (4) years of experience as it pertains to the purpose of the position
Any equivalent combination or related education and/or experience may be considered for the above requirements
Employee must successfully complete the post-offer employment medical examination and background investigation
Employee must comply with the safety guidelines of the County
Employee must complete the required FEMA training(s) as assigned to the position
Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position
Preferred
an understanding of, or previous experience in, one or more of the following business processes: Accounting, Budgeting, Purchasing, Treasury Management, Accounts Payable, Inventory Management, Accounts Receivable, Plant Maintenance (work order system), Grants Management, Asset Accounting, or Segregation of Duties
Benefits
Generous leave accruals
Career development opportunities
Remote & flex-work options as appropriate
Longevity pay
Education assistance program
Health benefits
Lucrative retirement
Company
Bernalillo County
Bernalillo County is a government organization that offers a wide range of administrative services for citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Anne Baca, MSML
Chief Operating Officer
Elie Boujaoude
Deputy CIO
Recent News
Albuquerque Business First
2025-02-17
Albuquerque Business First
2025-02-05
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