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Rightway · 3 hours ago

Customer Support Associate, Healthcare Navigation

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$19/hr - $23/hr

Rightway is on a mission to harmonize healthcare for everyone, everywhere. As a Health Guide, you will support members with their healthcare-related questions and needs, providing a concierge service to simplify their healthcare experience.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Healthcare navigation concierge service delivery via phone, chat, text, and email

Sources high-quality care providers based on a member’s needs and preferences

Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum

Supports members with healthcare billing questions and issue resolution

Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services

Qualification

Healthcare navigationCustomer serviceCommunication skillsProblem solvingEmpathyComputer literacyCollege degreeOrganizational skills

Required

Strong organizational skills

Customer-centric orientation

Strong verbal and written communication skills

A high degree of empathy

Strong critical thinking and problem solving skills

Comfortable with continuous process improvement and change as Rightway is growing and evolving

Computer literacy

Preferred

College degree preferred

Company

Rightway

Rightway is a health technology company that is simplifying the healthcare experience for clients and members.

Founded in 2017

New York, New York, USA

501-1000 employees

http://rightwayhealthcare.com

H1B Sponsorship

Rightway has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2022 (1)

2021 (2)

Funding

Current Stage

Late Stage

Total Funding

$238.75M

Key Investors

Khosla VenturesThrive CapitalTiger Global Management

2024-03-29Series Unknown· $108.75M

2021-03-30Series C· $100M

2019-11-21Series B· $20M

Leadership Team

Jordan Feldman

Co-Founder and CEO

Ryan Belkin

Executive Vice President & Head of Growth

Recent News

PR Newswire

Rightway Eliminates Hidden Conflicts and Loopholes of Traditional PBM Pricing with SureSpend™

2026-01-22

PR Newswire

Rightway Announces Key Executive Appointments to Accelerate Next Phase of Growth

2025-12-11

PR Newswire

Rightway Ranked Number 42 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™

2025-11-19

Company data provided by crunchbase