STACK Infrastructure · 9 hours ago
Critical Operations Manager
Santa Teresa, NM
Full-time
Onsite
Mid, Senior Level
3+ years expSTACK Infrastructure is an award-winning industry leader in providing digital infrastructure solutions. They are seeking a Critical Operations Manager to oversee the operational aspects of a local data center, ensuring uptime and efficiency while implementing safety programs and managing staff training.
Data CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Lead and implement a standardized culture of always working safely across all STACK data centers
Serve as datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems
Advise the Director, Critical Operations on the status of site-level preventative and corrective maintenance programs
Operate, monitor, maintain, and respond to abnormal conditions within the facility
Implement site-level efficiency projects and maintain overall site design PUE
Ensure STACK preventative and predictive maintenance program is executed
Train and mentor junior staff
Manage vendor relationships and service contracts, including procurement and billing processes
Develop and manage site budgeting and forecasting for both CapEx and OpEx
Create highly detailed technical procedures for maintenance events, emergency situations, and standard site evolutions
Ensure construction and commissioning activities do not impact existing critical operations
Develop and maintain individual training plans for each employee aligned with STACK’s training and development program
Act as a customer liaison for all site-level inquiries
Lead incident reporting and root cause analysis processes for abnormal occurrences within the data center
Perform expert technical review of procedures, company standards, and policies
Manage site audits, both internal and external, ensuring adherence to compliance standards
Manage systems to avoid unplanned, customer-impacting outages
Manage the data floor and back of house mechanical loading capacity to ensure cooling system efficiency
Navigate and utilize CMS, EPMS, and BMS systems
Provide day-to-day exceptional customer service and support
Be available on-call as required to respond to emergency situations at the data center
Perform other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time
The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. The expected span of control for this position will range from 4 to 12 direct reports
Qualification
Required
High school diploma or equivalent
3 -5 years' experience in a data center or other related mission-critical operations role
2-3 years' experience in administering and managing facility preventative maintenance programs
2-3 years' experience in vendor and project management
Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries
Experience working with various Microsoft Office applications and other database housing software
Ability to handle a multitude of tasks and work well in stressful situations
Working understanding of electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDU's, RPP's, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
Working knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes related to fire life safety
Working knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems
Ability to occasionally stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods
Must be able to lift and/or move up to 25 pounds
Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Comfortable working in a high stress, fast paced environment with shifting priorities
Benefits
Healthcare
Dental Care
Vision Insurance
Life Insurance
Paid Time Off
Paid Leave Programs
401K program
Flexible spending accounts
Company
STACK Infrastructure
STACK Infrastructure provides digital infrastructure solutions, focusing on data centers, colocation, and build-to-suit projects.
1001-5000 employees
H1B Sponsorship
STACK Infrastructure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9.35B2025-10-22Debt Financing· $261.68M
2025-07-23Debt Financing· $853.73M
2025-05-13Debt Financing· $1.4B
Leadership Team
Brian Cox
Interim Chief Executive Officer, STACK Infrastructure EMEA
Matthew VanderZanden
CEO for Americas
Recent News
2026-01-08
Fierce Network
2025-12-22
2025-12-15
Company data provided by crunchbase