Pierce County Library System · 1 day ago
INTERNAL ONLY - Customer Experience Assistant - 32 Hours – South Hill
South Hill, Graham, Eatonville, WA
Full-time
Onsite
Entry Level
$9.11/hr - $34.75/hr
2+ years expPierce County Library System is seeking a Customer Experience Assistant to provide high-quality customer service for diverse customers at assigned library locations. The role includes assisting customers with library accounts, technology support, and promoting library services.
Libraries
Responsibilities
Delivers high-quality, customer-focused services to diverse customers of all ages
Works with customers in person, by telephone, and digitally
Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints
Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries)
Provides basic reference and readers’ advisory assistance in person, online and other various formats
Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections
Provides assistance to customers to locate library materials in the building and online, promotes library services
Processes, sorts, and shelves library materials as necessary; maintains periodicals
Prepares and maintains displays; updates bulletin boards, posters, and flyers
Counts and balances deposits and prepares weekly financial reports
Acts as Person In Charge, as delegated or scheduled
Assists with program support as directed by a Supervisor or Librarian
Participates on project teams and committees, as appropriate and within the scope of the position summary and essential functions
Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed
Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management
Demonstrates punctuality and regular and consistent attendance
Performs other duties as assigned or required
Qualification
Required
Associate's Degree in a related field
Two years public library/customer service experience; OR any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job
Depending on area of assignment, a valid Washington State Driver's License may be required
Must pass criminal background screening prior to hire
Ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes
Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
Use of basic office equipment (e.g. PC, printer, copier, phone, fax, mouse, security alarm)
Basic keyboard and alpha/numeric data entry skills
Basic PC navigation skills in a windows based environment; ability to connect and print
Ability to navigate, search and use basic web functions and applications
Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
Specialized equipment or software skills sufficient to satisfactorily complete job responsibilities (e.g. HRIS)
Preferred
Integrated Library System, Inventory or Data Management system experience
Ability to successfully complete Basic MOS Certification or Course
Digital media, digital collections and ebooks knowledge
Benefits
Sick Leave
Medical, Dental, and Basic Life Insurance
Long-Term Disability
Vacation
State Retirement System
Employee Assistance Program
Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
Additional life insurance for the employee and family is available through payroll deduction.
Company
Pierce County Library System
The nationally acclaimed Pierce County Library System serves 680,000 people throughout Pierce County with 19 libraries and online services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase