Parafin · 14 hours ago
Product Operations Specialist, Servicing
United States
Full-time
Remote
Entry, Mid Level
$118K/yr - $123K/yr
2+ years expParafin is a company dedicated to supporting small businesses by providing them with essential financial tools. The Product Operations Specialist will play a key role in ensuring a positive payment experience for merchants by managing processes related to payments, fraud, and customer service.
FinanceFinancial ServicesFinTechSmall and Medium Businesses
Responsibilities
Investigate and resolve issues in the areas of processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections
Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues
De-escalate scenarios and present resolutions for tough-to-navigate situations
Identify and track payment issues to ensure transparency and decrease missing payments over time
Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed
Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers
Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements
Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants
Review current processes and provide feedback on how to improve the function, question the status quo as well as call out inefficiencies to address
Support other product functions with your specialties as needed
Qualification
Required
2+ years of experience with loan servicing
Strong understanding of payments, ACH failures, and return codes
Excellent communication skills
Thrive in an entrepreneurial environment
Data-driven approach to monitoring and optimizing recovery rates
Desire to have an impact, grow your career, and be a game changer in the space for Parafin
Preferred
Experience working in a fintech startup
Experience building a team and processes from the ground up
Fluency in (or desire to learn) data analysis skills and tools, such as SQL / R / Python
Benefits
Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program
Company
Parafin
Parafin is a financial infrastructure company that offers pre-built financial services programs to support small businesses.
51-200 employees
H1B Sponsorship
Parafin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (6)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$562MKey Investors
Notable CapitalGICThrive Capital
2024-12-17Series C· $100M
2024-08-28Debt Financing· $93M
2024-04-10Debt Financing· $125M
Leadership Team
Sahill Poddar
Co-Founder & CEO
Vineet Goel
Co-Founder and Chief Product and Technology Officer
Recent News
2025-12-15
2025-12-09
Company data provided by crunchbase