City of Houston · 21 hours ago
Customer Service Representative III
Houston, TX
Full-time
Onsite
Mid Level
3+ years expThe City of Houston is seeking a Customer Service Representative III for the Houston Water Service Line. This role involves leading a team to handle customer inquiries, manage service requests, and ensure high-quality service delivery in a dynamic environment.
HospitalityNon Profit
Responsibilities
Functioning in a lead capacity to meet operational needs by assigning and evaluating job assignments of subordinate employees
Reviewing and handling customer general and escalated inquiries via email or telephone
Researching and reviewing inquiries by using various work systems and databases
Coordinating and communicating with other sections/divisions/departments to address concerns and inquiries
Creating and updating service requests and work orders, and dispatching work teams
Preparing daily reports and compiling information
Training new and current customer service representatives
Using MS Office applications (i.e. Outlook, Excel, Word) to complete different tasks efficiently
Performing other duties and special projects as requested and assigned to accomplish the vision and mission of the department as a whole
Qualification
Required
Requires a high school diploma or a GED
Three (3) years of administrative or customer service-related experience are required
Associate's degree may be substituted for up to two (2) years of experience
Bachelor's degree may be substituted for the years of experience
Preferred
Organizational, leadership, communication and problem-solving skills
Knowledge of Microsoft Office
Knowledge of various asset management systems such as IMS, lnfor, 311, etc
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for
Company
City of Houston
The city also employs over 22,000 full-time staff to keep the city running.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Department of Housing and Urban Development
2024-07-29Grant
Leadership Team
Todd DeGidio
Founder & CEO
Mark Seale
Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-03
2025-11-12
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