Community Health Center · 6 hours ago
Patient Communications Associate - Full-Time - Remote
United States
Full-time
Remote
Entry Level
1+ years expCommunity Health Center, Inc. is a leading provider of primary medical, dental, and behavioral health services in the United States. They are seeking a Patient Communications Associate to enhance patient experience through effective communication and appointment scheduling, utilizing various technological platforms.
AssociationCommunitiesEducationHealth CareLifestyle
Responsibilities
Outreach to patients using a variety of technical platforms, including:
Text messages, in compliance with TCPA and HIPAA
Creating and sending group messages
Running regular and ad hoc reports
Updating patient message settings
Phone calls
Script usage
Language line
Telephone Encounters in the electronic medical record
Navigating and maintaining multiple shared Telephone Encounter buckets
Portal Support which includes outreach to patients, setup, enabling access and routin messages
Schedule and confirm appointments with patients
Update patient pharmacy information in electronic medical record
Fax patient information from electronic medical record
Update/correct patient health records in both the patient management system and electronic medical record
May perform other duties and responsibilities as necessary
Qualification
Required
Minimum of Associates Degree or Medical Assistant Certificate with one year experience, required
Computer literacy and skill in the use of computers and related software applications, required
Strong customer/patient service experience
Excellent oral and written communication skills are required
Remote workers must live and work in the United States (Territories Excluded)
Remote workers must have access to reliable high-speed Internet
Preferred
Bilingual in Spanish preferred
Experience with Centricity, eClinicalWorks, and similar patient engagement platforms preferred
Company
Community Health Center
Community Health Center, Inc., where health care is a right, not a privilege, co-founded in 1972 by Mark Masselli in Middletown, Connecticut
501-1000 employees
H1B Sponsorship
Community Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (6)
2022 (1)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.41MKey Investors
Health Resources and Services AdministrationAmeriCorps Public AlliesExact Sciences
2024-11-22Grant· $1M
2024-07-09Grant· $0.41M
2023-05-17Grant
Leadership Team
Mark Masselli
President/CEO
Meredith Johnson, MBA, MHA, PMP
Chief Operating Officer
Recent News
2025-03-21
2025-02-05
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2025-02-05
Company data provided by crunchbase