Qnity · 17 hours ago
Customer Quality Engineer
Marlborough, MA
Full-time
Hybrid
Senior Level
$130K/yr - $205K/yr
5+ years expQnity is a global leader in materials and solutions for advanced electronics and high-tech industries, seeking a Customer Quality Engineer to enhance customer engagement and quality assurance. The role involves leading investigations for quality events, developing solutions, and collaborating with various teams to ensure material performance and continuous improvement.
AerospaceAutomotiveConsumer ElectronicsHealth CareTelecommunications
Responsibilities
Serves as the primary quality contact for customer-related quality concerns and escalations
Investigate product nonconformances, process deviations, and out-of-specifications (OOS) results using structured problem-solving methodologies (8D, RCA, Fishbone, 5 Whys)
Lead root cause analysis and corrective/preventative action (CAPA) implementation in collaboration with manufacturing, R&D, analytical, and other cross-functional stakeholders
Prepare clear, professional, customer-facing quality reports, including 8D responses and technical explanations
Ensure timely, effective, and sustainable closure of customer quality issues
Support customer audits, technical reviews, product specification and quality agreement discussions
Support new product development activities, including establishing Certificates of Analysis (CoA), control plans, PFMEA, and inspections standards
Analyze customer complaint trends and quality data to identify systemic issues and recommend improvements
Drive continuous improvement initiatives with a strong bias toward action, accountability, and measurable results
Qualification
Required
Bachelor's degree in Chemistry or Chemical Engineering with 7+ years of experience in a chemical manufacturing environment
Or Master's degree in Chemistry or Chemical Engineering with 5+ years of experience in a chemical manufacturing environment
Or Ph.D degree in Chemistry or Chemical Engineering with 2+ years of experience in a chemical manufacturing environment
Other science or engineering disciplines may be considered with relevant chemical manufacturing experience
Strong understanding of chemical processes, analytical methods, and quality systems
Strong understanding of statistical methods, including SPC, control charts, Cp/CpK, and ANOVA
Demonstrated expertise in root cause analysis and corrective action methodologies
Proficiency in Microsoft Excel, PowerPoint, and Word
Strong written and verbal communication skills, including the ability to present technical information to customers
Preferred
Experience using statistical software such as JMP or Minitab
Experience using SAP
Experience using Salesforce
Knowledge of ISO 9001, customer specific quality requirements, and regulatory standards
Knowledge of semiconductor and advanced packaging manufacturing processes
Prior experience working directly with customers in a quality, technical service, or engineering role
Benefits
Comprehensive pay and benefits package
Company
Qnity
Qnity is a premier technology provider across the semiconductor value chain, empowering AI, high performance computing, and advanced connectivity.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-11-03IPO
2025-08-11Debt Financing· $1.75B
Leadership Team
Jon Kemp
Chief Executive Officer
Mike Goss
Vice President, PAO, Controller and FP&A
Recent News
Business Wire
2026-01-16
2026-01-16
Morningstar.com
2025-12-09
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