ESAI Energy · 2 days ago
Manager, Client Success & Operations
Boston, MA
Full-time
Hybrid
Mid, Senior Level
3+ years expESAI Energy is an independent energy research and consulting firm focused on global crude oil and refined product markets. They are seeking a proactive, client-focused professional to strengthen their commercial and operational functions, maintain client relationships, and support new business outreach.
EnergyRenewable Energy
Responsibilities
Serve as a primary contact for existing clients, ensuring high levels of engagement and satisfaction
Manage renewal communications, negotiate terms, and coordinate invoicing with our bookkeeper
Keep clients informed of new insights, reports, and company updates
Support client outreach and communications on behalf of senior leadership
Prospect into existing accounts to grow our footprint across our client base
Assist with client communications, newsletters, and marketing materials
Coordinate client events, webinars, or presentations as needed
Ensure consistent messaging and professional presentation across all client touchpoints
Support the President with general operations beyond bookkeeper & office manager’s remit
Assist with internal coordination, reporting, and process improvements
Assist with business development campaigns in tandem with our new business team
Qualification
Required
3 to 7 years of experience in client relations, customer success, or commercial operations
Background in an analytical, research, or B2B services environment– ideally in energy, commodities, data, or consulting
Skilled in Salesforce and ZoomInfo (or similar tools) with a strong understanding of lead and account management
Excellent communication and organizational skills with a collaborative, hands-on approach
Highly reliable, energetic, and eager to take ownership in a small, high-impact team
Must be based in the Boston area and available to work in the office regularly
A self-starter who brings ideas to the table
Proactive bridge between our clients and our analytical team – extremely important!
Willing to travel globally semi-annually to meet with clients
Demonstrate curiosity + experience in data, energy markets, and/or consulting services
Company
ESAI Energy
ESAI Energy is an oil & energy company offering global energy market analysis services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase