FIELD SERVICE TECH 3 jobs in United States
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Xerox · 16 hours ago

FIELD SERVICE TECH 3

positionOak Brook, IL
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Xerox Holdings Corporation is a leader in workplace technology solutions, continuously redefining the workplace experience for over 100 years. They are seeking a Field Service Tech 3 responsible for providing quality service execution for copier repair and maintenance, ensuring high levels of customer satisfaction.

Digital MediaHardwareInformation TechnologyPrintingSoftware

Responsibilities

Respond to dispatched service calls in an assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule dispatched calls to manage SLA requirements across assigned activities
Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Support Customer training on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
Manage local part inventory, and ensure accurate tracking of inventory levels and transactions
Present a positive image through proper attire, communication skills and personal grooming
From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices

Qualification

Field service experienceElectro-mechanical aptitudePrinter servicing experienceMicrosoft Office SuiteCustomer service orientationLearn quicklyCommunication skillsPositive attitude

Required

3-5 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products
Excellent driving record
Valid GA State driver's license
Reliable transportation required
Sound administrative skills
Ability to frequently and properly lift up to 60 pounds
Excellent communication skills, written and verbal
Customer service orientation
Positive attitude
Ability to learn quickly
High school diploma or GED

Preferred

Microsoft Office Suites is Highly desirable - Including Outlook, Teams and Excel
Associates degree or technical college an asset

Company

Xerox

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Glassdoor3.5
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Xerox produces and supplies network printers, copiers, and fax machine equipment.
dateFounded in 1960
location
Norwalk, Connecticut, USA
people-size10001+ employees
web-link
https://www.xerox.com/

Funding

Current Stage
Public Company
Total Funding
$28.5B
2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M

Leadership Team

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Steve Bandrowczak
Chief Executive Officer
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Chuck Butler
CFO
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Recent News

legacy.thefly.com
Xerox files $250M mixed securities shelf
2026-01-22
Business Wire
Xerox Holdings Corporation Plans Webcast to Discuss 2025 Fourth-Quarter and Full-Year Results
2026-01-16
MarketScreener
Tech Down as Traders Retreat From Risk -- Tech Roundup
2025-12-16
Company data provided by crunchbase