madhappy · 5 hours ago
Senior Ecommerce Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
4+ years expMadhappy is a clothing brand for a community of optimists, founded in Los Angeles in 2017. They are seeking a Senior Ecommerce Manager to oversee the performance and customer journey of their website, ensuring optimal site experience and effective merchandising strategies.
E-CommerceFashionRetailShoes
Responsibilities
Own and monitor core ecommerce KPIs in GA4 and Shopify: traffic, conversion rate, bounce/engagement, AOV, UPT, AUR, revenue per visitor, cart/checkout funnel performance
Run a weekly trading cadence: performance vs plan, best sellers, risers/fallers, inventory-aware merchandising actions, category/collection opportunities
Own onsite calendar execution (drops, refreshes, promos) in partnership with Marketing and Planning
Ensure the full customer journey is optimized and functioning as expected across mobile and desktop (homepage → nav → PLP → PDP → cart → checkout)
Own QA processes and bug triage; identify issues quickly and manage prioritization with the dev partner
Partner cross-functionally to ensure onsite messaging is accurate, timely, and aligned with brand/marketing
Manage onsite merchandising levers: collections, sorting rules, badges, featured placements, cross-sells/upsells
Build and maintain an experimentation roadmap (layouts, merchandising logic, PDP modules, cart/checkout improvements)
Define hypotheses, success metrics, and test plans; coordinate implementation; deliver post-test readouts and recommendations
Increase experiment velocity while keeping measurement and learnings rigorous
Own the site’s “single source of truth” performance view: dashboards, annotations, and daily health checks
Proactively diagnose KPI shifts (e.g., channel mix, device mix, PDP load time, OOS sizing, checkout friction) and drive action plans
Ensure GA4 event health and ecommerce tracking integrity in partnership with internal stakeholders/partners (identify gaps, validate launches, troubleshoot anomalies)
Stay current on ecommerce tools and platform opportunities (search, personalization, reviews, bundling, analytics, performance)
Bring quarterly recommendations with a clear view of impact, effort, and cost
Establish a KPI cadence and dashboarding in GA4 used by leadership
Improve site QA and reduce incidents (launch errors, broken PDPs, mis-merchandising)
Deliver an experimentation roadmap and ship the first [2–4] tests or meaningful UX improvements
Create a clear dev partner backlog with prioritized tickets and acceptance criteria
Qualification
Required
4–8 years ecommerce experience (DTC a plus) owning onsite performance and merchandising
Strong GA4 experience (ecommerce reporting, funnel analysis, segmentation, anomaly detection, measurement sanity checks)
Deep Shopify experience (collections, product organization, onsite merchandising workflows)
Experience running CRO initiatives and/or A/B testing programs
Excellent project management + QA discipline; can write crisp tickets/specs for dev partners
Strong communication and operating cadence (daily health checks, weekly trading)
Preferred
Hands-on experience using Algolia to manage search, navigation, merchandising rules, and onsite discovery
Experience with Algolia (search/merchandising rules, synonyms, ranking strategy, collections/navigation improvements)
Experience with heatmaps/session replay tools or experimentation platforms
Familiarity with site performance best practices and mobile UX patterns
Benefits
15 days PTO, and 9 days sick pay annually
Paid holidays
Health, dental, and vision insurance with 75% premium coverage by Madhappy
Retirement plans available
$600 quarterly health stipends
Employee discount and early access to products
Company
madhappy
Madhappy is an e-commerce platform that sells men's and women's clothes and footwear.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.8MKey Investors
LVMH Luxury Ventures
2019-10-10Series Unknown· $1.8M
2019-03-01Seed· $2M
Leadership Team
Mason Spector
Founder
Noah Raf
Founder
Recent News
Seattle TechFlash
2025-06-04
Company data provided by crunchbase