Spectrum · 15 hours ago
Principal Digital Service & CX I
Stamford, CT
Full-time
Onsite
Lead/Staff
$121K/yr - $214K/yr
10+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Principal Digital Service and CX to lead customer-centric digital transformation initiatives. This role involves defining processes, requirements, and execution roadmaps to enhance customer experiences and drive business impact.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Contribute thought leadership to drive the definition and delivery of new product enhancements and experiences within call centers and customer self-service channels while ensuring new product enhancements are usable, smart and industry leading
Apply industry benchmarks, best practices, and emerging trends to shape future-state designs and challenge status quo
Own requirements definition across complex initiatives, including problem framing, use case development, success metrics, and dependency mapping
Analyze data, reporting, and insights across multiple sources to identify opportunities, gaps, and risks within existing workflows and platforms
Influence without authority, ensuring adoption of standardized processes and governance models
Establish success metrics and monitor post-implementation performance to ensure measurable business impact
Qualification
Required
Experience: Business analysis or related experience: 10+ years
Education: Bachelor's degree in business or related field or equivalent combination of education and experience
Abilities: Make decisions and solve problems while working under pressure
Abilities: Manage, prioritize, organize, and deliver against several initiatives and complex projects simultaneously
Abilities: Demonstrated ability to communicate complex technical concepts to all levels of an organization
Abilities: Demonstrated ability to leverage critical thinking, data-driven research, and storytelling skills to guide and influence executive leadership
Abilities: Demonstrated in-depth ability to analyze, interpret and present data to identify high impact business problems/opportunities
Skills: Proven experience leading enterprise-scale digital transformation or process modernization initiatives
Skills: Strong expertise in process design, requirements definition, and business analysis
Skills: Deep understanding of industry benchmarks, operating models, and best practices across digital platforms and processes
Skills: Executive-level communication skills with the ability to simplify complexity and influence senior stakeholders
Skills: Use of software applications such as Tableau, Visio, Microsoft Project, Excel, PowerPoint
Skills: Demonstrated knowledge of product development strategies, product features priority management and business and technical consultancy
Skills: Comfortable operating in ambiguous environments and driving clarity and structure
Preferred
Experience: Product lifecycle Management, cross functional change management, Data driven decision-making
Knowledge: Communications, Media & Entertainment sectors
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase