Amazon · 13 hours ago
Trainer, Blink Customer Service , Learning Experience Team
United States
Full-time
Remote
Mid Level
$70K/yr - $75K/yrAmazon is seeking an experienced facilitator for their Learning Experience Team to deliver exceptional training experiences for remote customer service associates. The role involves training delivery, certification of third-party trainers, and continuous improvement of training programs to maintain high standards in customer service quality.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Facilitate engaging, interactive training sessions for remote customer service associates
Deliver customized training programs that align with Blink's operational processes and customer service excellence standards
Adapt training approaches to meet diverse learning styles and needs
Maintain expert-level knowledge of Blink's systems, processes, and procedures
Certify and quality-assure trainers across third-party sites to ensure consistent training delivery
Conduct train-the-trainer sessions and provide ongoing coaching support
Monitor and evaluate third-party trainer performance against established standards
Provide feedback and development plans to improve trainer effectiveness
Serve as a trusted resource and mentor for trainees and fellow trainers
Identify training gaps and recommend program enhancements
Contribute to curriculum development and training material updates
Stay current on adult learning principles and innovative training methodologies
Qualification
Required
Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
Proven track record delivering virtual training programs
Strong understanding of adult learning principles and instructional best practices
Excellent communication and presentation skills
Proficiency with virtual training platforms and learning management systems
Ability to assess learner performance and provide constructive feedback
Preferred
Experience training customer service or operations teams
Train-the-trainer certification or experience
Familiarity with Blink or technical troubleshooting
Experience working with third-party vendor partners
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase