Exact Sciences · 10 hours ago
Automation Service Engineer I- Tues-Fri 8:00 pm - 6:30 am - $5k Signing Bonus
Madison, WI
Full-time
Onsite
Mid Level
$64K/yr - $105K/yr
3+ years expExact Sciences is a company dedicated to changing how the world prevents, detects, and guides treatment for cancer. The Automation Service Engineer I role involves the installation, calibration, maintenance, and repair of laboratory equipment, ensuring customer satisfaction and efficient laboratory operations.
BiotechnologyHealth DiagnosticsManufacturingMedical
No H1B
Responsibilities
Installation & Qualifications: Install and commission advanced laboratory instruments, ensuring qualifications are completed per service policies and procedures
Troubleshooting & Repair: Leads structured root cause investigations for standalone equipment failures and implements corrective actions
Preventative Maintenance & Calibration: Perform routine preventive maintenance and calibrations in accordance with service policies
Documentation & Compliance: Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company’s Quality Management System (QMS). Review Level I service records when appropriate
Knowledge & Training: Continuously develop expertise in servicing complex laboratory equipment. Provides hands-on mentorship to Level 1 technicians on troubleshooting and best practices. Understand assembly drawings in support of duties
Teamwork & Communication: Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Supports R&D, Manufacturing, and Lab Operations during lab equipment changes and minor upgrades. Communicate clearly with colleagues, management, and external vendors
Flexibility & Adaptability: Work independently or as part of a team, including cross-functional, adapting to new information or unexpected situations
Quality: Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail
For Automation Service Engineer:
Troubleshoot and support moderate automation issues, collaborating with senior engineers for more complex problems
Assist in identifying recurring service issues and suggest basic corrective actions
Perform system startups, calibrations, and qualification tasks (IQ/OQ/PQ) following established protocols
Conduct engineering design, platform eligibility testing, systems integration, or performance testing
Provide technical support and informal guidance to technicians to support daily operations
Contribute to small service projects, such as system upgrades and preventive maintenance improvements, under the direction of senior staff
Maintain service documentation, including reports, procedures, and troubleshooting guides, ensuring updates reflect current practices
Partner with operations and quality teams to prioritize service tasks that help maintain system availability
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule
Ability to work nights and/or weekends (, as needed)
Ability to work overtime, as needed
Ability to work on-call, as assigned
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day
Ability to work on a computer and phone simultaneously
Ability to use a telephone through a headset
Ability to work seated for approximately 25-40% of a typical working day. Ability to work standing for approximately 60-75% of a typical working day
Ability to lift up to 40 pounds
Ability to comply with any applicable personal protective equipment requirements
May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation
Ability and means to travel 10-20% between local Exact Sciences locations
Ability to travel 10-20 % of working time away from work location. May include overnight/weekend travel
Qualification
Required
Bachelor's degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics, or related field and 2 years of relevant experience as outlined in the essential duties; or High School diploma/General Education diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree
3+ years of relevant experience
Experience interpreting mechanical parts and assembly drawings
Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers
Ability and desire to operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail
Exercises independent judgment within generally defined practices and procedures in selecting methods and techniques of obtaining solutions
Demonstrated ability to approach engineering problems methodically
Proficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets
Proven attention to detail with a track record of documenting service activities accurately and in a timely manner
Experience working independently and as part of a team
Strong communication skills, with experience in both verbal and written communication
Demonstrated mechanical and troubleshooting aptitude, with hands-on experience performing on-site calibrations and preventative maintenance of laboratory equipment
Experience working in ambiguous situations, adapting to new information, and responding effectively to unexpected circumstances
Demonstrated ability to perform the essential duties of the position with or without accommodation
Authorization to work in the United States without sponsorship
Preferred
3+ years of experience with Quality Systems, documentation requirements, and regulatory compliance (e.g., OSHA, FDA, CLIA, ISO, CAP)
2+ years of experience operating laboratory equipment (e.g., centrifuges, liquid handling robots, shakers) and performing hands-on technical troubleshooting
Experience with Next-Generation Sequencing (NGS) and Digital Pathology Imaging
Experience maintaining Histology and other complex laboratory equipment
Experience in loading and/or updating software applications related to laboratory equipment
Demonstrated mechanical aptitude relevant to maintenance and repair of complex laboratory equipment such as liquid handling robots
Demonstrated understanding of electrical circuits and diagrams, including the use of common electrical measurement tools such as multi-meters and oscilloscopes
Mechanical and troubleshooting aptitude, including experience with mechanical part and assembly drawings
Experience working in a Current Good Manufacturing Practice (cGMP) environment
Experience with database management, preferably in developing continuous database management procedures/process improvements
Experience with validation processes and equipment qualification
Demonstrated ability to plan workload, allocate tasks, and scale operations to align with business priorities
Working knowledge of clinical laboratory service operations and activities
Benefits
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Company
Exact Sciences
Exact Sciences offers a portfolio of cancer screening and diagnostic tests that span from early detection to treatment monitoring.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.75B2025-06-20Acquired
2024-04-11Post Ipo Debt· $620.7M
2023-02-23Post Ipo Debt· $500M
Leadership Team
Kevin Conroy
Chairman & CEO
Aaron Bloomer
Executive Vice President, CFO
Recent News
2026-01-23
legacy.thefly.com
2026-01-23
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