ITS Support Specialist I Saturday - Tuesday 7 AM - 5:30 PM jobs in United States
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Northeast Georgia Health System · 2 hours ago

ITS Support Specialist I Saturday - Tuesday 7 AM - 5:30 PM

positionGainesville, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. The ITS Support Specialist I provides support to end users on various technical issues, ensuring timely resolution and maintaining functionality of end user equipment.

AssociationCommunitiesFitnessHealth Care
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H1B Sponsor Likelynote

Responsibilities

Exemplifies the organization's customer service standards
Improves work processes
Meets all mandatory educational requirements
Complies with confidentiality rules, policies and regulations in all aspects of the job
Demonstrates working knowledge of safety practices
Promotes teamwork within the department
Meets NGHS attendance standards
Utilizes financial resources effectively
Communication between support specialist, customers, and other employees is clear, concise and professional as measured by random observation, team leader and fellow team members
Evaluate and pursue areas of automation that could improve productivity for team or organization
Adaptable in changing situations and work assignments, including emergency shift coverage
Documentation is current and reviewed by team periodically to ensure validity in software application ITS is using
Utilizes the computer shift checklist to complete scheduled work
Documents all hardware or operational problems (or potential problems)
Triage issues and gauge severity and urgency before contacting other IT members for assistance
Assists and participates in IT and other departmental projects where requested
Be committed to continual professional development

Qualification

A+ CertificationMCSE CertificationITIL CertificationHelp Desk supportAnalytical problem solvingCustomer serviceTeamworkCommunication

Required

High School Diploma or GED
Two (2) years of technical training
One (1) - two (2) years related experience
Experience should be with equipment similar to that being used in Informatics & Technology Services

Preferred

A+ Certification
MCSE (Microsoft Certified Solutions Expert)
ITIL Certification
HDI (Help Desk Institute) Certification
Help Desk support experience
Computer Operations experience or a hands-on technical school program

Company

Northeast Georgia Health System

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Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
dateFounded in 1951
location
Gainesville, Georgia, USA
people-size10001+ employees
web-link
http://www.nghs.com/

H1B Sponsorship

Northeast Georgia Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)

Funding

Current Stage
Late Stage

Leadership Team

C
Carol Burrell
President and CEO
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