Resolve To Save Lives · 10 hours ago
IT Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$56K/yr - $70K/yr
2+ years expResolve to Save Lives (RTSL) is a global health organization dedicated to addressing preventable health threats. The IT Support Specialist will serve as a primary point of contact for remote tier 1 and 2 technical support, ensuring efficient resolution of IT issues and maintaining optimal operation of endpoint hardware and software.
Health Care
Responsibilities
Monitors tickets and provides tier 1 and 2 investigation, diagnosis, and resolution
Resolves incidents and service requests following helpdesk procedures
Communicates clearly and professionally with globally distributed end-users regarding incident progress
Escalates incidents and service requests with clear documentation of steps performed
Maintains an accurate hardware and software inventory
Assists with endpoint device, accessory, and software purchasing
Assists with onboardings by creating accounts and ensuring devices are set up to RTSL standards
Assists with offboardings by removing access to systems and coordinating asset returns
Coordinates hardware lifecycle replacements
Coordinates with vendors for hardware warranty repair
Assists with IT security issues and malware elimination
Assists with creating training materials and documentation, including writing knowledgebase articles
Collaborates with the IT team in reviewing configuration changes
Assists in managing SaaS application configurations and access control
Qualification
Required
Bachelor's degree in computer science, information technology, or related field, OR equivalent relevant work experience
Minimum 2 years of experience providing technical support
Experience with virus removals in enterprise environments
Experience with standard Microsoft applications, such as Office Suite and Office 365 usage and support
Experience in troubleshooting and configuration of mobile devices such as tablets and smartphones for enterprise applications, such as corporate email
Advanced understanding and experience in installation, configuration, and troubleshooting with various desktop operating systems, such as Windows and MAC OS, in an enterprise environment
Strong understanding of computer and peripheral hardware; Ability to diagnose issues remotely and form a remediation plan
Patient, customer-centric attitude, and good communication skills, both written and verbal
Strong troubleshooting skills
Ability to manage stressful situations in a professional manner
Aptitude for problem-solving and thinking out of the box
Desire to work in an environment where every day offers diverse questions
Passion for helping staff and building rapport across multiple time zones
Preferred
Professional certification: Network + or A+ is a plus
Experience supporting a global workforce
Experience creating documentation or training materials
Benefits
Health insurance for you and your dependents
Contributions toward retirement
Paid annual leave and sick leave, in addition to public holidays
Two paid, week-long organization-wide breaks at mid-year and end-of-year
Professional development and home office setup benefits
Up-to-date computer equipment
Company
Resolve To Save Lives
Resolve to Save Lives is a health organization that aims to save lives from cardiovascular disease and prevent epidemics.
51-200 employees
H1B Sponsorship
Resolve To Save Lives has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$215MKey Investors
Bloomberg Philanthropies
2022-07-14Grant· $115M
2017-01-01Grant· $100M
Leadership Team
Tom Frieden
President and Chief Executive Officer
Recent News
2025-09-24
2025-09-24
Company data provided by crunchbase