AXS · 19 hours ago
Chargeback Specialist I
Los Angeles, California
Full-time
Onsite
Entry Level
$18.50/hr - $23/hr
1+ years expAXS is a company that connects fans with the artists and teams they love by selling millions of tickets to various events. They are seeking a detail-oriented Chargeback Specialist I responsible for researching customer payment disputes and managing chargeback processes to ensure timely resolution and maintain organized workflows.
Media and Entertainment
No H1B
Responsibilities
Research and respond to customer payment disputes (chargebacks) using data from internal order processing systems, payment data, and 3rd party risk analysis software
Monitor daily chargeback order queues to ensure timely resolution and maintain organized workflows
Maintain chargeback KPI’s (dispute metrics by reason code and business unit)
Communicate orders canceled as a result of a dispute to the relevant parties
Assist in building new processes and procedures to improve chargeback workflow and improve chargeback win rates
Qualification
Required
1-2 year of previous experience working with chargeback queues in a CNP/Digital goods electronic payment environment OR experience in the ticketing industry
Familiarity with the card brand dispute management process, coding, and gathering of supporting evidence
Well organized and enjoys thinking about process and how to improve it
Strong communication skills
Team player (ability to work collaboratively and cooperatively with others)
Comfortable with technology and able to learn new systems and software quickly
Familiarity with Excel
Preferred
Previous experience with customer payment disputes (chargebacks)
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AXS
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-09-19Acquired
Leadership Team
Bryan Perez
CEO
Alex Hazboun
Chief Technology Officer
Recent News
2026-01-22
Music Business Worldwide
2026-01-22
Company data provided by crunchbase