Solutions Architect, Customer Success jobs in United States
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Parspec · 3 days ago

Solutions Architect, Customer Success

Parspec is revolutionizing the materials supply chain for the construction industry through innovative AI technology. The Solutions Architect will serve as the technical authority for integrations between Parspec and customer systems, ensuring scalable and maintainable solutions as the company expands its offerings.

Artificial Intelligence (AI)Building MaterialConstructionProcurement
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H1B Sponsor Likelynote

Responsibilities

Serve as the technical authority for enterprise integrations between Parspec and customer systems, including ERP and CRM platforms
Design and review integration architectures, including data models, field mappings, authentication strategies, transformation logic, and error handling approaches
Partner with Implementation Leads during discovery to validate technical feasibility, recommend integration approaches, and identify architectural risks
Define and maintain standardized integration patterns, templates, and reference architectures to reduce bespoke customer implementations
Govern and review integration implementations built by internal teams or external partners (e.g., Workato or API vendors) to ensure adherence to architectural standards
Troubleshoot complex, high-impact integration issues involving APIs, payloads, data integrity, system constraints, and failure scenarios
Provide technical guidance during UAT by validating integration behavior and supporting root-cause analysis of defects
Contribute to the development of reusable integration playbooks, documentation, and best practices to improve speed and consistency across implementations
Provide structured feedback to Product and Engineering on integration gaps, API limitations, and architectural improvements informed by real customer use cases
Support post-go-live integration stability by partnering with Customer Success and Engineering on escalations and systemic issues

Qualification

Solutions architectureAPI-based integrationsERP integrationREST APIsMiddleware platformsData modelingExceptional communicationProblem-solving

Required

6+ years of experience in solutions architecture, integration engineering, or senior technical implementation roles within a B2B SaaS or enterprise software environment
Proven hands-on experience designing and building API-based integrations at scale
Demonstrated experience integrating SaaS platforms with ERP systems such as SAP or Eclipse
Strong understanding of REST APIs, webhooks, authentication methods, data modeling, and integration error handling
Experience working with middleware and iPaaS platforms (e.g., Workato, Mulesoft)
Proven ability to make sound architectural decisions in complex, ambiguous technical environments
Exceptional communication skills, including the ability to explain complex technical concepts to both technical and non-technical stakeholders

Preferred

Deep familiarity with enterprise ERP platforms such as Epicor Eclipse, SAP, or comparable systems used in complex, high-volume transactional environments
Experience designing integrations that support order lifecycle, pricing, project-based workflows, and downstream financial systems
Prior experience operating in an early-stage or high-growth SaaS environment where integration practices and standards are still being defined
Experience partnering closely with Product and Engineering teams to influence API design and integration strategy
Familiarity with construction, building materials, or distribution technology ecosystems

Benefits

Competitive salary and discretionary bonus, plus equity options
Unlimited PTO policy
Medical, dental, and vision coverage
Flexible hybrid work environment
Regular team offsites and a budget for professional development

Company

Parspec

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Parspec is an AI-native software platform that streamlines B2B procurement processes within the construction supply chain.

H1B Sponsorship

Parspec has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
$31.5M
Key Investors
ThresholdInnovation Endeavors
2025-07-08Series A· $20M
2024-02-27Seed· $11.5M
2022-01-01Seed

Leadership Team

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Forest Flager
CEO and Cofounder
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Pratyush Havelia
CTO & Co-Founder
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Company data provided by crunchbase