Handshake · 9 hours ago
Senior Product Manager, Operator Experience - Handshake AI
San Francisco, CA
Full-time
Hybrid
Senior Level
$180K/yr - $200K/yr
5+ years expHandshake is the career network for the AI economy, connecting knowledge workers with educational institutions and employers. The Senior Product Manager, Operator Experience will lead the development of self-serve systems for operators, enhancing their efficiency and independence in managing data annotation projects.
College RecruitingData Collection and LabelingEmploymentHuman ResourcesRecruiting
Responsibilities
Develop a cohesive product vision for operator independence that ladders up to HAI's broader goals
Define what 'self-serve' means for operators and build the roadmap to get there
Lead a high-performing cross-functional squad with engineering and design partners, from research and roadmap planning through delivery
Shadow operator workflows, understand their pain points, and translate their needs into prioritized product investments
Create clear success metrics (operator time-to-action, projects launched without EPD support, quality audit coverage) and drive accountability against them
Partner with operations leaders to bring new tools to life
Run pilots to maximize learning, get close to users, and iterate quickly
Collaborate with Model Enablement and Fellow Experience squads—your work enables theirs
Qualification
Required
5+ years as a product manager partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration
Strong operational intuition. You've built tools for internal users, operations teams, or power users—not just consumer-facing features. You understand workflows, edge cases, and the difference between 'works in demo' and 'works at scale.'
Systems thinker. You can connect the dots across complex workflows, spot challenges and edge cases, and integrate multiple considerations into coherent product decisions
Data-informed but action-oriented. You use data to prioritize and measure, but you also trust user feedback and move quickly when the signal is clear
User-focused. You dive headfirst into understanding the needs of operators and build products grounded in observation and research
Preferred
Experience at a human data company or in operator/driver management
Background in workflow or task management tools
Experience building internal tools for operations teams at a high-growth company
Familiarity with AI/ML data pipelines, annotation workflows, or quality assurance systems
Benefits
Equity in a fast-growing company
401(k) match, competitive compensation, financial coaching
Paid parental leave, fertility benefits, parental coaching
Medical, dental, and vision, mental health support, $500 wellness stipend
$2,000 learning stipend, ongoing development
Internet, commuting, and free lunch/gym in our SF office
Flexible PTO, 15 holidays + 2 flex days
Team outings & referral bonuses
Company
Handshake
Handshake is a college career network that helps students and recent graduates find their next opportunity.
501-1000 employees
H1B Sponsorship
Handshake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (7)
2022 (15)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$434MKey Investors
Notable CapitalEQT VenturesSpark Capital
2022-01-19Series F· $200M
2021-05-12Series E· $80M
2020-10-20Series D· $80M
Leadership Team
Garrett Lord
CEO - Co-Founder
Ben Christensen
Co-Founder
Recent News
Company data provided by crunchbase