OpenGov Inc. · 12 hours ago
Government Finance SME - Customer Success Engineer
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Government Finance SME (Customer Success Engineer III) is responsible for partnering with customers to achieve measurable outcomes and ensuring they realize the full value of OpenGov’s platform through technical and domain expertise in public accounting and governmental accounting.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Establishes an understanding of product best practices as defined by OpenGov
Serve as a trusted technical and functional advisor to customers, leveraging a public accounting background (e.g., audit, financial reporting, GASB compliance) to guide solution design and best practices
Partner with customers to implement and optimize multiple OpenGov product suites, aligning technical architecture with financial, operational, and compliance requirements
Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals
Prepares and provides professional demonstrations of assigned product suites to customers
Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach
Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes
Effectively prioritizes and escalates customer issues as required
Contributes to internal and external knowledge bases to support our customers more effectively and efficiently
Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned
Attends and participates in industry conferences and meetings as assigned
Leads and participates in OpenGov special projects and initiatives as assigned
Qualification
Required
A Bachelor's degree in a related field required, master's degree preferred
A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required
Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
Excellent interpersonal, human relations, written, verbal and listening communication skills with the ability to enhance relationships and networks required
Strong negotiations skills - i.e., the ability to influence all levels of the organization and to lead others to action on key initiatives - is required
Excellent analytical, problem solving, organizational, time management and prioritization skills are required
Preferred
A Certified Public Accountant (CPA) or Texas CPA license is preferred
Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and processes are preferred
Prior experience working in local government is preferred
Prior experience in customer success, professional services, or technical support is preferred
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase