SeatGeek · 20 hours ago
Customer Service - Event Expert
United States
Full-time
Remote
New Grad, Entry Level
$23.50/hr - $23.50/hrSeatGeek believes live events are powerful experiences that unite humans. As a member of the Customer Experience team, you’ll be the voice of SeatGeek to our customers, resolving issues through various communication channels and ensuring exceptional service.
EdiscoveryEventsSearch EngineSportsTicketing
Responsibilities
Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
Go above and beyond for our customers
Attend 1 on 1 and group strategy meetings weekly
As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
Qualification
Required
Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
Strong communication skills and the ability carry on a conversation with anyone
Passion for technology and customer experiences
Ability to keep a level head- You don't get easily flustered
Strong work ethic
Ability to adapt to seasonality and tech innovation- You're flexible when it comes to adjusting your responsibilities based on the needs of the business
Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
Preferred
Proficiency in Spanish is a plus
Benefits
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Generous PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
Company
SeatGeek
SeatGeek operates a mobile-focused ticket platform and search engine that lets fans buy and sell tickets for events.
Founded in 2009
501-1000 employees
H1B Sponsorship
SeatGeek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (6)
2023 (13)
2022 (7)
Funding
Current Stage
Late StageTotal Funding
$400.1MKey Investors
AccelGlynn Capital ManagementTCV
2022-08-31Series E· $238M
2020-01-01Series Unknown
2017-04-18Series D· $57M
Leadership Team
Jack Groetzinger
Co-Founder and CEO
Eric Waller
Co-Founder
Recent News
2026-01-24
2026-01-05
2025-12-08
Company data provided by crunchbase