Softlimit · 1 day ago
Client Strategy Lead
United States
Full-time
Remote
Senior LevelSoftlimit is a Shopify Premier Partner agency helping ecommerce brands scale with clarity and confidence. They are hiring a Client Strategy Lead to own client strategy, guide merchant growth, and convert that growth into durable, profitable work for Softlimit.
E-CommerceSoftwareWeb DesignWeb Development
Responsibilities
Act as the primary point of contact and strategic advisor for a portfolio of Shopify merchants, owning the senior relationship end to end
Lead quarterly planning and ongoing prioritization tied to business outcomes
Bring clarity to complex situations and help clients focus on the highest impact work
Identify opportunities to improve conversion, retention, AOV, lifecycle performance, and operational efficiency
Package opportunities into clear initiative briefs that define the problem, options, effort, and expected impact
Partner with Solutions, UX, and Development to turn validated opportunities into scoped work
Own account health and renewal readiness across your portfolio
Drive expansion through thoughtful roadmapping and timing, not pushy upsells
Advocate for the client while protecting scope, focus, and delivery quality
Stay fluent in Shopify platform capabilities and the ecommerce ecosystem
Recommend Shopify features and partner tools when they solve real constraints
Drive adoption to live, implemented, and used, not just recommended
Maintain visibility into project health from kickoff through launch
Partner closely with Project Managers to identify risk, misalignment, or scope pressure early
Own client facing communication when projects are at risk, including expectation setting and decision framing
Ensure launches align with original business intent, not just task completion
Lead QBRs, planning sessions, and executive level conversations
Align founders, operators, and internal teams around priorities and tradeoffs
Keep communication focused, structured, and outcome oriented
Qualification
Required
Prior experience as a Client Strategy Lead, Account Director, Merchant Success Manager, or similar senior client role
Strong familiarity with Shopify and ecommerce growth levers
Solid commercial instincts and comfort scoping and prioritizing work
Ability to challenge clients constructively and guide decisions
Clear, confident communicator at founder and VP level
Calm, ownership driven leadership style
Company
Softlimit
Softlimit specializes in ''web design, e-commerce, website development, accessibility and frontend development''.
Founded in 2004
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ben Lord
Founder & Creative Director
Company data provided by crunchbase