AppFolio · 7 hours ago
Concierge - LiveEasy
Columbus, Ohio
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
2+ years expAppFolio is a community-driven company focused on delivering innovative solutions for the real estate industry. They are seeking a Concierge for their LiveEasy service, who will serve as the primary point of contact for homeowners, providing exceptional support and guidance throughout their moving journey.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Serve as the main point of contact for homeowners during the moving process
Provide personalized guidance on services, including moving assistance, utility setups, home services, and more
Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition
Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs
Track and manage client requests, ensuring timely and accurate follow-through
Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary
Offer creative solutions to resolve challenges that may arise during the moving process
Maintain accurate customer records and track all interactions in the company's CRM system
Provide clients with relevant information about their new home, community, and available services
Identify opportunities to upsell or cross-sell additional services that can enhance the homeowner’s moving experience
Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience
Conduct follow-ups after the move to address any remaining needs and to gather feedback
Qualification
Required
Ability to understand and anticipate client needs, providing personalized and empathetic service
Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely
Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy
Effective at resolving issues and offering creative solutions to meet customer needs
Excellent attention to detail when coordinating services and managing customer information
Ability to identify upsell and cross-sell opportunities to enhance the customer experience
The ability to work a 10am-7pm Eastern schedule onsite at our Columbus location
High school diploma or equivalent (required); customer service, or related field (preferred)
2+ years of experience in customer service or concierge roles
Experience with CRM systems and service coordination
Strong problem-solving and multitasking abilities
Ability to work in a fast-paced environment
Preferred
Customer service, or related field (preferred)
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase