General Dynamics Information Technology · 5 hours ago
Customer Service Specialist II
Menands, NY
Full-time
Hybrid
Entry Level
$16.57/hr - $22.43/hr
2+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services. As a Customer Service Specialist II, you will provide support via telephone and internet to resolve routine issues and respond to customer inquiries, specifically assisting Medicaid Providers with billing or enrollment.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
Qualification
Required
2+ years of customer service experience
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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