Vizient, Inc · 19 hours ago
Senior Director, Service Management
Edina, MN
Full-time
Onsite
Director/Executive
$156K/yr - $290K/yr
12+ years expVizient, Inc is dedicated to creating an inclusive environment for its employees, offering opportunities for personal and professional development. The Senior Director of Service Management will lead the strategy and governance of IT service delivery across Digital Workplace and Infrastructure services, ensuring alignment with business objectives and enhancing operational performance.
AnalyticsHealth CareSupply Chain Management
Responsibilities
Define and execute the IT Service Management (ITSM) strategy for Digital Workplace and Infrastructure in alignment with corporate IT standards
Serve as the executive owner for service quality, performance, reliability, and employee experience outcomes
Oversee core ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management
Lead service operations and command center capabilities to ensure proactive monitoring and timely issue resolution
Drive the adoption of Experience Level Agreements (XLAs) and Digital Experience Monitoring to improve digital employee experience
Establish governance forums to review service performance metrics, user sentiment, and continuous improvement initiatives
Leverage operational data, automation, analytics, and AIOps to eliminate root causes and improve service resilience
Partner with engineering, product, and infrastructure leaders to align operational insights with roadmaps and priorities
Manage vendor and managed service provider relationships to drive accountability, innovation, and value delivery
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related discipline
12+ years of progressive IT leadership experience, including 5+ years in service management or IT operations roles
Deep expertise in IT Service Management frameworks such as ITIL v4, COBIT, or ISO 20000
Experience implementing experience-driven service models, including XLAs and Digital Experience Monitoring
Proven ability to translate operational and performance data into actionable business insights
Strong leadership, collaboration, and communication skills with experience presenting to executive audiences
Familiarity with enterprise service and observability platforms such as ServiceNow, Nexthink, Splunk, or similar tools
Preferred
Master's degree
Company
Vizient, Inc
Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, provides solutions and services to more than two-thirds of the nation’s acute care providers and more than one-third of ambulatory providers.
1001-5000 employees
H1B Sponsorship
Vizient, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (40)
2023 (35)
2022 (51)
2021 (34)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-12-13IPO
Leadership Team
John A. Bardis
Founder & CEO
Oscar Pacheco
Vice President, KP Non-Medical Service Line
Recent News
2026-01-22
2026-01-15
Company data provided by crunchbase