Stable · 19 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$35K/yr - $55K/yrStable is a company focused on simplifying business operations online by providing a business address and dashboard for managing physical mail. The Customer Support Specialist will deliver exceptional support, engage with customers directly, and advocate for their needs to enhance customer satisfaction and drive referrals.
Business Information SystemsProductivity ToolsSoftware
Responsibilities
Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email
Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs
Follow playbooks and update our documentation— Use and update our CX playbooks to drive best practices for email resolution
Support our customers through friendly email correspondence
Collaborate with customers via video call to resolve more complex issues
Use supporting CX documentation to resolve customer issues
Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions
Quantify and track day-to-day issues through our issue tracking tools
Update our internal documentation when processes change
Work closely with our CX team to provide customer feedback to improve the customer experience
Qualification
Required
Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers
Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and our processes often change day-to-day
Detailed-oriented with exceptional organizational skills
Energized by helping others
Preferred
Bonus points if you have experience in a customer-facing role at a B2B or SaaS company
Benefits
Unlimited vacation time
Medical, dental, and vision insurance
Starter 401k
Opportunities to shape the future of Stable and grow your career
Company
Stable
Stable offers a virtual address and mailroom for startups.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1M2023-11-13Series A
2021-03-03Seed· $1M
2020-03-22Seed
Leadership Team
Collin Pham
Co-Founder & CTO
Recent News
2026-01-08
The Block
2025-12-25
Company data provided by crunchbase