Pyramid Consulting, Inc · 23 hours ago
Workstation Support/Field Support/PC Tech / Desktop Admin
Jenkinsville, SC
Full-time
Onsite
Mid Level
$25/hr - $27/hr
3+ years expPyramid Consulting, Inc. is a leading company in the Utility Industry, and they are seeking a Workstation Support/Field Support/PC Tech / Desktop Admin for a 12-month contract opportunity. The role involves managing workloads, configuring client workstations, and supporting company software and network connectivity to enhance productivity and minimize downtime.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team
Configure and test client workstations to utilize VPN access using secure token identification
Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity
Install image systems with appropriate OS for client needs
Install and configure core applications once base OS image has been deploy
Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts
Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP
Qualification
Required
MUST have experience as a Desktop Technician/Administrator
Possesses strong customer service skills
Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them
Must be an able listener. Communicates early and often with the customer keeping them informed of the situation
MUST be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc
MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification
MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive
Candidates should have a good understanding and knowledge of installing software and setting up hardware
Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests
Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc
Experience supporting cell phones and Ipads desired
Experience supporting HP and OCE printers/plotters desired
Ability to interface with wide variety of clients and must have excellent customer service skills
Previous Helpline or customer service experience required
Excellent problem-solving and critical thinking skills required
Must have strong listening skills and be able to respond to multiple customer requests or demands
Minimum of 3 years of experience as a Desktop Technician/Administrator
Minimum of High School Diploma or Equivalency (Required)
Preferred
Experience supporting cell phones and Ipads desired
Experience supporting HP and OCE printers/plotters desired
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase