Peterson Cat · 5 hours ago
Field Service Supervisor
San Leandro, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
6+ years expPeterson Cat is a long-standing company that has been shaping communities for over 85 years. They are seeking an experienced Field Service Supervisor to direct service repair activities, ensuring safety and compliance while fostering customer relationships.
Machinery ManufacturingManufacturingRentalWholesale
Responsibilities
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner
Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites
Communicate with internal and external customers in a manner that promotes a positive relationship
Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction
Coordinate all department labor needs as requested by internal and external customers
Work with PSSRs to provide accurate quotes for field service work
Work with customers to determine source of problems and write work orders
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations
Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals
Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians
Prepare all required reports and correspondence
Keep up to date on overall activities of the department, identifying problem areas and taking corrective action
Accurately complete all necessary paperwork including but not limited to work orders; service report reviews
Operate company or personal vehicle as needed to visit branch locations or customers
Assist in the promotion and sale of service repairs
Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner
Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition
Regularly demonstrate Brand Ambassador communication principles
Work to build trust among direct reports and peers alike
Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings
Regularly demonstrate Peterson’s Core Values and establish accountability for self and others to do the same. Address behaviors which are counter to core values
Operate company or personal vehicle as needed
Qualification
Required
Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field
Minimum of 6 years of directly related experience in power generation or engine service
Equivalent combination of education and work experience
Maintain a valid driver's license and satisfactory driving record
Lift truck operator certificate or ability to obtain one
May need completion of a certified electrical safety course (depending on Business Unit)
Benefits
Total compensation package in addition to base salary
Company
Peterson Cat
Peterson Cat is a power tool and machinery manufacturing company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase