Central States Funds/TeamCare · 11 hours ago
Benefits Specialist
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$35.82/hr - $35.82/hrCentral States Funds/TeamCare is one of the largest Taft-Hartley Trust Funds in the United States, providing critical health insurance and retirement benefit services. The Benefits Specialist will identify, research, process, resolve and respond to customer inquiries regarding TeamCare and Pension benefit plans.
Health CareHealth InsuranceInsuranceNon ProfitProfessional Services
Responsibilities
Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
Determines the nature of the inquiry to provide accurate and concise answers
Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
Uses soft skills in all situations and especially to diffuse potentially escalated customers
Meets minimum production standards per the collective bargaining agreement
Adheres to quality assurance program guidelines set by Management
Efficiently manages time to achieve individual and department goals
Works within a restricted flex time environment that is based on shift bidding and seniority
Routes customer requests to other areas for handling as needed
Assists with member address updates
Performs customer callbacks as needed
Handles assigned LO workflows timely
Qualification
Required
Customer Service experience
Excellent oral and written communication skills
Team player who is able to work effectively in a team environment
Independent problem-solving skills for first call resolution
Reliable and conscientious; strong work ethic and professionalism
Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
Ability to effectively navigate a Windows environment and utilize multiple monitors
Able to understand, adapt and comprehend a changing environment
Meets minimum production standards per the collective bargaining agreement
High school diploma or GED required
Preferred
Health and/or Pension industry or related industry knowledge a plus
Although not required, bilingual (English/Spanish Speaking) a plus
college degree or equivalent work experience a plus
Benefits
100% company-paid family insurance benefits including health, dental, RX & vision (comprehensive coverage with low deductibles)
100% company-funded pension plan (at no cost to the employee)
Health care and dependent care Flexible Spending Accounts (FSAs)
401(k) retirement plan with company match
Paid vacation and PTO days
Flexible start times & hybrid work-from-home schedule
Lunch stipend for onsite café
Tuition reimbursement
Company
Central States Funds/TeamCare
The Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Eder
Chief Information Officer
Patrick Moroney
Chief Information Officer
Company data provided by crunchbase