Caterpillar Inc. · 1 day ago
Service Engineer
Houston, TX
Full-time
Onsite
Entry, Mid Level
$98K/yr - $146K/yr
1+ years expCaterpillar Inc. is a global team dedicated to creating stronger, more sustainable communities. The Service Engineer role focuses on improving customer satisfaction by enhancing product reliability and durability, and involves identifying product deficiencies and coordinating maintenance programs.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Identifies, defines, and quantifies product deficiencies
Works with SPM quality and engineering to achieve effective and timely solutions to product problems
Works with supply chain and service centers to ensure parts availability for schedule and unplanned maintenance
Prepares data for release of technical information to fleet management, service centers, and contracted customers
Participates in new product contracts by coordinating maintenance programs, scheduled maintenance, spare parts, and back-office monitoring procedures
Qualification
Required
Must be at least 21 years of age
Have a clean driving record, which generally means: No more than (2) moving violations within the last 12 months. No more than three (3) moving violations in the past three (3) years
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Preferred
Bachelor's degree in engineering
1-2 years frac pump experience, or 3-5 years' experience with positive displacement pumps, large compressors, large reciprocating equipment, hydraulics, lubrication circuits, and packaging
Must identify product problems and their root cause, then help achieve an effective and timely solution to these problems
Understand and determine risk for assets based on maintenance cycle, product issues, and abuse and neglect situations
Proficient in Microsoft suite with emphasis on Excel, Power Bi. Minitab or other statistical tool
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
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