SCAN · 10 hours ago
Telecom Project Manager/Scrum Master
Long Beach Office 3800
Full-time
Onsite
Senior Level
$92K/yr - $134K/yr
5+ years expSCAN is a nonprofit health organization dedicated to improving care for older adults. The Telecom Program & Project Manager / Scrum Master will lead complex technology initiatives within the telecommunications ecosystem, ensuring effective delivery and collaboration across various teams to enhance operational efficiency and customer experience.
Elder CareHealth CareHome Health CareMedical
Responsibilities
Lead end to end delivery of Telecom and enterprise technology programs, including cloud migrations, contact center platform enhancements, CRM integrations, and AI powered communication tools
Manage program roadmaps, timelines, dependencies, and cross functional alignment across Infrastructure, Network, Cloud Engineering, Customer Communications, CRM, and Security teams
Oversee complex system transitions such as ERP migrations, telephony platform upgrades, and enterprise authentication initiatives
Establish and maintain program governance, reporting structures, and executive level communication
Facilitate Agile ceremonies including sprint planning, standups, retrospectives, backlog refinement, and release planning
Coach teams on Agile best practices, Kanban flow optimization, and continuous improvement
Monitor sprint health, velocity, and delivery metrics to ensure predictable and high quality outcomes
Partner with Product Owners to refine backlogs, define acceptance criteria, and align deliverables with business objectives
Manage initiatives involving Genesys Cloud, IVR redesign, NLP solutions, AI driven agent assist tools, and real time communication platforms
Coordinate integrations with CRM systems, workforce management tools, and enterprise reporting platforms
Support deployment of new telecom infrastructure, including office buildouts, network upgrades, and unified communications systems
Collaborate with vendors and internal teams to ensure successful implementation of telecom enhancements and cloud based communication solutions
Serve as a strategic liaison between engineering teams, business units, and executive leadership
Provide technical program support to C suite stakeholders, ensuring timely resolution of escalations and visibility into key initiatives
Develop and maintain comprehensive documentation in Confluence to support knowledge sharing and operational continuity
Partner with InfoSec, Compliance, and Architecture teams to ensure all solutions meet enterprise standards
Implement process improvements across project management workflows, sprint execution, and cross team collaboration
Build and optimize Jira boards, dashboards, and reporting structures to enhance transparency and delivery efficiency
Drive adoption of best practices in change management, release management, and enterprise support operations
Support training and mentorship of team members to elevate organizational delivery maturity
Qualification
Required
5+ years of experience in technical program management, project management, or Scrum Master roles within enterprise technology environments
3+ years of strong background in telecom, contact center platforms, cloud communication systems, or unified communications
Hands on experience with SAFe Agile, Scrum, and Kanban methodologies
Proficiency with Jira, Confluence, ServiceNow, and other enterprise collaboration tools
Experience supporting or managing migrations involving ERP, CRM, cloud platforms, or enterprise authentication systems
Strong communication, stakeholder management, and cross functional leadership skills
Ability to translate complex technical concepts into clear, actionable plans for diverse audiences
Preferred
Certifications such as SAFe Agile, Scrum, ITIL, or PMP are a plus
Genesys Cloud, IVR systems, NLP/AI communication tools, or telecom infrastructure
CRM platforms such as Salesforce, Dynamics, or similar
Enterprise authentication technologies (Okta, Active Directory, VPN, RSA, etc.)
Experience supporting C suite or executive level technology operations
Background in modern desktop engineering, AV/Zoom Room technologies, or enterprise office buildouts
Benefits
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
Company
SCAN
About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years.
1001-5000 employees
H1B Sponsorship
SCAN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (6)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Lyn Amor Macaraeg
CVP Chief of Staff & Strategic Advisor to the CEO
Sachin H. Jain, MD, MBA
President and CEO, Board Director
Recent News
2025-12-26
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