HealthEquity · 16 hours ago
Manager, Business Solutions
United States
Full-time
Remote
Mid, Senior Level
$76K/yr - $96K/yr
7+ years expHealthEquity is dedicated to saving and improving lives by empowering healthcare consumers. As the Manager of Business Solutions, you will lead strategies and initiatives to enhance service organization performance, oversee change-management programs, and ensure operational preparedness to support seamless adoption of new processes and products.
Financial ServicesHealth CarePayments
Responsibilities
Lead end ‑ to ‑ end communication and change ‑ management strategies for new processes, technologies, and products for Member and Client servicing departments
Serve as a strategic advisor and subject ‑ matter expert to senior leaders and business functions
Direct and develop the Business Solutions Analyst (BSA) team, including coaching and performance management
Establish team capacity plans aligned with departmental budgets and company goals
Work directly with servicing leadership to define strategy and support ongoing operational improvement
Oversee servicing preparedness programs that enable customer servicing excellence and service ‑ recovery effectiveness
Develop strategy and process to support large ‑ scale trainings, including virtual office hours for 500+ servicing staff, department calibration, and virtual learning techniques
Guide creation, governance, and quality assurance of knowledge ‑ base content
Ensure documentation standards that reinforce team strategy and organizational objectives
Align cross ‑ functional partners around timelines, communication plans, and risk ‑ mitigation strategies
Partner with Business Experience, Service Recovery, and other leaders to define and maintain BSA team processes to support the servicing teams and HealthEquity strategic objectives
Provide strategic input on product development, policy evolution, and service ‑ recovery efforts
Direct internal communications for product launches, process changes, and high ‑ impact events
Maintain proactive reporting on project status, risks, decisions, and go/no ‑ go recommendations
Develop effective communication and change ‑ management practices across the customer organization
Lead strategic gap analyses and drive cross ‑ functional process improvements
Own and resolve high ‑ priority projects while identifying and closing process gaps
Manage support for real ‑ time operational requests and internal work queues
Contribute to strategic initiatives and evolving business needs
Partner with leadership to enhance engagement, reduce cognitive load, and support key stakeholder needs
Travel as needed to support training, collaboration, and operational needs
Qualification
Required
Bachelor's degree or 7+ years of relevant experience in healthcare, finance, or insurance
3+ years of leadership or equivalent experience
Strong ability to translate corporate initiatives into efficient, actionable processes
Proven track record of developing creative, effective solutions to complex business problems, resulting in improved processes and measurable results
Proficiency with tools such as Monday.com, Salesforce, Excel, PowerPoint, and SharePoint
Strong analytical, problem-solving, and risk-identification skills with attention to detail
Excellent interpersonal, teamwork, and organizational skills
Clear, professional communication skills—both written and verbal
Openness to giving and receiving constructive feedback
Ability to switch between tasks and knowledge areas effectively
Strong time management skills for both self and team; holds others accountable to deadlines
Ability to interpret various types of instructions and apply them appropriately
Positive, engaging attitude and commitment to a fun, supportive team culture
Demonstrates genuine care for team well-being and consistently leads by example, fostering high morale and accountability through change, while driving positive outcomes and measurable results
Benefits
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Company
HealthEquity
HealthEquity connects health and wealth by administering Health Savings Accounts (HSAs) and other consumer-directed benefits.
1001-5000 employees
H1B Sponsorship
HealthEquity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (8)
2023 (31)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$12.5M2014-07-31IPO
2011-09-09Private Equity· $12.5M
Leadership Team
Scott Cutler
President and CEO
James Lucania
Chief Financial Officer
Recent News
2025-12-18
2025-12-04
2025-12-04
Company data provided by crunchbase