InPost Group · 18 hours ago
Client Solutions Technical Lead
Commercial, NJ
Full-time
Hybrid
Senior LevelInPost Group is a rapidly scaling global business aiming to reshape the delivery universe in the UK. The Client Solutions Technical Lead will be responsible for managing merchant and partner technical integrations, ensuring high-quality onboarding and checkout experiences while serving as the voice of the customer in product development.
Transportation/Trucking/Railroad
Responsibilities
Support successful end-to-end onboarding of merchants and partners from the point of being introduced by the Commercial lead (Sales/Customer Success), through to the technical solution-design phase and execution, testing, launch and hypercare periods (post-go live)
Ensure all integrations are delivered to a high-quality standard and appropriately tested for all launches
Work with merchants to ensure InPost products are implemented in the most efficient way to best synchronise alongside their own tech stacks. Advise and recommend appropriate courses of action
Lead discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs
Work with product and tech teams on the design and development of new services for our merchants, acting as the ‘voice of the customer’ to ensure their needs are considered and in line with industry practices
Responsible for communicating and managing transition for the role out of new products and updates to our APIs to our existing customers
Act as ‘checkout expert’ with a clear understanding of what drives CR% at checkout for an out-of-home delivery service, various platform capabilities and the ability to mock-up a desired UX
Serve as product authority both within the Client Solutions team, Commercial team and our customers, with a deep understanding of our existing integrations and APIs
Establish strong working relationships with other teams across the business including Product, Tech & Logistics
Build and maintain lasting relationships with our third-party partner platform providers e.g., MetaPack, ReBOUND, ZigZag, Scurri, Linnworks, Mintsoft etc
Recommend improvements to the user experience across products, working collaboratively with internal teams and collating feedback from retail clients
Qualification
Required
A background in retail e-commerce and or logistics is strongly preferred
Strong IT/technical understanding- must have solid understanding of APIs and ability to test them within environments such as Postman
A knowledge of Carrier Management Platforms such as Metapack, Scurri, Sorted, nShift etc
A knowledge of eCommerce platforms, how they work and ideally experience working with them
A knowledge of interoperability and data transfer between systems
Some experience in project management or as BA is desired
Very comfortable engaging cross-functionally to align goals and deliver joint outcomes
Very strong verbal and written communicator – able to distil information and concisely convey all critical points
Strong problem diagnosis and creative problem-solving skills with the desire and ability to identify and help implement change
Some experience working with teams in more than one European market
A creative eye with an understanding of the impact of a good UX. Design experience would be beneficial for this, however not essential
Experience using AI to facilitate integrations (e.g. MCP)
Benefits
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
Vitality Health Care
Work from Anywhere – 4 Weeks per year
Enhanced Parental Leave
Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
Volunteering Days
Hybrid Working (Role suitability dependent)
Bring Your Dog to Work Day (Every Friday)
Company
InPost Group
InPost S.A. – a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase