Press Ganey · 5 hours ago
Senior Consultant, Human Experience (HX) Assessment
Illinois, United States
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $175K/yr
10+ years expPress Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Senior Consultant coordinates and leads project teams to deliver human experience consulting and strategic support, ensuring successful collaborations with clients and managing interdisciplinary teams to achieve client goals.
Health Care
Responsibilities
Manage and deliver defined scope of engagement plan including oversight of related activities, timelines, staff scheduling, deliverables and outcomes
Apply strong analytical and critical thinking skills to demonstrate the value of our solution to clients and prospective clients
Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex client situations to ensure goals and objectives are met
Utilize tools to measure engagement progress, benefits provided to clients, and achievement of budget expectation
Build and manage successful client relationships at the VP level and above, generating positive client feedback on quality, value, innovation, delivery, and results
Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations
Successfully lead and manage a diverse team of professionals on large complex engagements by fostering a collaborative team culture
Orchestrate multiple complex engagement work streams through others by directing and leading, and executing
Provide quality control and performance outcomes for all work deliverables
Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions
Prepare final client status reports and create presentations to clients and engagement staff that demonstrate full command of factual material
Manage day-to-day client relationships, including executive leadership
Develop and maintain strong client relationships to expand current engagements and identify new business and cross-selling opportunities
Build a strong network of client and industry relationships which strengthen the Press Ganey brand in the market and provide avenues that generate new business
Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes
Qualification
Required
10+ years of previous work experience in healthcare
Director level experience in healthcare or senior level consultant
Experience working with complex data sets across the human experience (patient, employee, safety, quality, payor, clinical operations, etc.)
Background in leading performance improvement and/or change management initiatives in a complex environment
Experience in medical management design and operations
Healthcare corporate strategy/innovation development
Healthcare quality improvement, change management, performance improvement initiatives
Strong data analytic skills (Excel, Access, SQL, SAS, etc.)
Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
Proactive, 'can do' approach and growth mindset
Master's degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD)
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (9)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase