Road Scholar · 14 hours ago
Manager, Digital Experience
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $80K/yr
2+ years expRoad Scholar is the nonprofit world leader in educational travel for older adults. The Digital Experience Manager is responsible for managing the execution and continuous improvement of Road Scholar’s digital touchpoints, including the mobile app and participant community, ensuring a seamless experience for participants.
Adventure TravelEducationTourism
Responsibilities
Serve as the primary day-to-day contact for Road Scholar’s new mobile app
Support the execution of the in-progress cross-functional app rollout
Oversee ongoing app performance post-launch, prioritize fixes and ensure a smooth experience for participants and staff working with the external vendor to manage enhancements, bug fixes, and a prioritized feature backlog
Define and track success measures; gather participant and staff feedback; and review performance data
Partner with PX leadership to create a long-term vision and roadmap translate into execution
Collaborate with Marketing and Communications to support app adoption and awareness
Coordinate with internal teams to understand dependencies with other technology initiatives
Oversee Road Scholar’s private discussion boards
Serve as the primary contact for the platform vendor (Verint)
Support a consistent, intuitive participant experience and healthy engagement
Partner with PX leadership on ongoing community strategy
Collaborate with the Ecommerce team to gather user feedback, review data to drive improvements to the My Account experience
Qualification
Required
Experience managing digital initiatives in mobile and web environments 2-3
Strong analytical, communication, and collaboration skills
Ability to work effectively with cross-functional teams and external vendors
Self-directed, detail-oriented, and committed to continuous improvement
Experience with external developers required; experience with Verint or similar platforms a plus
Benefits
Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
403(b) Retirement Plan with a company match of 5% after 1 year of employment!
Up to 20 days of PTO annually, accrued every payroll cycle
Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
A generous employee discount on our programs
As a Road Scholar employee, you can opt-in to receive an IATA membership
We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
That’s right, we’re fully remote!
Company
Road Scholar
Road Scholar provides tourism, education, learning, retirement, adventure services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bryana Tribuna
Partnerships Manager
Maeve Hartney
Chief Program Officer
Recent News
2025-06-26
2025-04-19
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