University of Iowa · 16 hours ago
Revenue Cycle Representative - OBGYN
Iowa City, IA
Full-time
Hybrid
New Grad, Entry Level
0+ years expThe University of Iowa Department of Obstetrics and Gynecology is seeking a Revenue Cycle Representative to assist with complex billing issues related to OBGYN services. The role involves providing financial counseling to patients, verifying insurance benefits, and ensuring compliance with financial policies while maintaining high standards of customer service.
Higher Education
Responsibilities
Implement new processes developed by management and the IVF department to ensure we are operating effectively and efficiently
Verify benefits and provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospital's financial policy
Provide financial counseling via phone and/or in person based on the patient's liability. Provide payment options including offsite financing
Identify trends and/or work processes for potential process improvements
Communicate with providers, payers, patients, internal departments, co-workers, and management to resolve issues and take appropriate actions
Perform registration duties including verifying insurance coverage
Create episodes of care for the clinic and billing teams on donor, recipient, and gestational carrier accounts through Special Programs
Create bundling accounts for self-pay patients
Monitor clinic schedule for self-pay patients, collect monies as needed
Obtain prior authorizations for infertility care
Initiate and compile self-pay estimates
Attend daily IVF team meetings as needed
Aid with multiple Epic work queues
Monitor Epic and email in-baskets for the fertility finance team
Work with outside agencies for donor eggs, donor sperm and gestational carriers
Set up non UI Health Care patients for satellite monitoring, send bills monthly
Make pricing changes to multiple documents yearly. Maintain CPT spreadsheets
Assist with peer-to-peer communications
Assist patients with questions on their statements and EOBs
Qualification
Required
Bachelor's degree or equivalent education and experience
Minimum 6 months revenue cycle, health insurance or related customer/patient focused service experience
Strong attention to detail and proven ability to gather and analyze data and keep accurate records
Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, Power Point, Teams) or comparable programs and an ability to quickly learn and apply new systems knowledge
Demonstrated ability to remain professional while managing difficult situations with callers, customers or patients and able to handle complex and ambiguous situations with minimal supervision
Self-motivated with initiative to seek out additional responsibilities, tasks and projects
Excellent professional verbal and written communication skills to provide outstanding customer service and support a 'Service Excellence' environment working with a professional and patient population
Basic knowledge of medical terminology and working knowledge of HIPAA laws and regulations
Preferred
Demonstrated ability to prioritize and coordinate inquiries and concerns of customers, patients, staff, administration and public
Medical knowledge to identify and interpret patient medical records
Company
University of Iowa
On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.
10001+ employees
H1B Sponsorship
University of Iowa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (353)
2024 (300)
2023 (244)
2022 (217)
2021 (201)
2020 (193)
Funding
Current Stage
Late StageLeadership Team
Kurt H.
Assoc. Professor, E-MBA Business, UI College of Business; Advised 300 companies globally, CEO
Vince Nelson
President & CEO
Recent News
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