NEOGOV · 20 hours ago
IT TECHNICIAN 3
Las Vegas
Full-time
Onsite
Mid Level
$53K/yr - $77K/yr
4+ years expNEOGOV is a company within the State of Nevada's Division of Public and Behavioral Health, seeking an IT Technician 3 located in Las Vegas, NV. The role involves providing technical support for agency employees, managing service desk operations, and maintaining IT best practices while collaborating with IT professionals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide support (Level 0-1) for agency employees accessing division applications; state-issued computers, laptops, tablets, and cell phones; network software applications; web and cloud-based applications; printers; and other peripherals
Provides primary SD phone coverage and management of SD emails
Obtaining all standard quotes for PBH/DO Hardware/Software (ex. Dell and Adobe etc..) and once software has been received, entered to ServiceNow and installing software onto end-user devices
Maintains current knowledge of IT best practices by collaborating with other governmental IT professionals, literature review, security, and training
Ability to think clearly and respond during critical situations using logic and follow through until situation is resolved or stabilized; plan, coordinate, and lead a team as needed; work closely with staff
Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary
Perform related duties as assigned
Under limited supervision, incumbents may serve as a leadworker to lower level IT Technicians. Typical tasks include performing routine maintenance and identifying backup media problems
Qualification
Required
Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role
One year of relevant experience as an IT Technician II in Nevada State service
An equivalent combination of education and experience as described above
Detailed knowledge of computer hardware, software, peripherals, and current computer technology and trends
Help desk applications as used for change/problem management
Working knowledge of commercially available operating systems and applications used by the agency
Principles and practices of a computer system and peripheral devices as needed to operate and monitor a system
User password security principles and practices
General knowledge of database principles
Network domains and login procedures
Web browser capabilities and the difference between intranets and the Internet
Ability to analyze problems, develop alternatives, and recommend appropriate solutions
Ability to assist users with problems and disseminate system information
Ability to create and maintain specific records/documentation pertinent to the agency's computer system and programs
Ability to troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called
Ability to use utilities to check for network connectivity
Benefits
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase