M.C. Dean, Inc. · 18 hours ago
SVS Application Specialist
Fremont, CA
Full-time
Hybrid
New Grad, Entry, Mid Level
$83K/yr - $125K/yr
0+ years expM.C. Dean is a company that specializes in building intelligence through cyber-physical solutions. The SVS Application Specialist will be responsible for monitoring, maintaining, and testing electronic security systems, as well as providing Tier 1 helpdesk support for IT systems.
Information Technology
Responsibilities
Provide assistance to end users in accessing and using IT systems
Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support
Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required
Support daily operations to include monitoring and reviewing system logs
Support configuration and management of Windows operating systems and install/load operating system software
Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards
Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations)
Support installation, configuration, and maintenance of 3rd party applications
Performs root cause analysis on significant issues at appropriate level of support
Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology
Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences
Perform all duties under direct supervision
Must have security application experience in one or more of the following application systems: access control, video, PSIM platforms
Must have basic knowledge of IP network configuration
Qualification
Required
BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work flexible shifts that include nights, weekends and holidays as needed
Requires minimum of IAT Level II certification (e.g., Security+)
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Able to use MS Excel, Word, Visio, and PowerPoint
Must have security application experience in one or more of the following application systems: access control, video, PSIM platforms
Must have basic knowledge of IP network configuration
Preferred
Experience programming SureView Systems
Experience programming access control systems, specifically Software House CCure 9000
Experience programming video management systems, specifically Genetec
Experience programming other electronic security systems including Traka, Commend
Benefits
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
H1B Sponsorship
M.C. Dean, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (21)
2023 (23)
2022 (14)
2021 (18)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
Company data provided by crunchbase