GreenSlate · 12 hours ago
Senior Account Manager
Los Angeles, CA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $110K/yr
8+ years expGreenSlate is the fastest-growing provider of technology and business solutions for media productions, and they are seeking an experienced Senior Account Manager to lead their enterprise client relationships. The role involves managing a dedicated cross-functional team to ensure exceptional service and client retention while identifying opportunities for business expansion.
CRMHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve our Enterprise clients as their single point of accountability, building strong relationships across all levels of their organization
Lead and coordinate a dedicated, cross-functional pod (Technical Account Management, Accounting Success, Implementation), providing operational direction and prioritization
Conduct quarterly business reviews for strategic alignment and satisfaction
Monitor and report on Enterprise health, usage, and KPIs to proactively identify risks and opportunities
Manage complex escalations and coordinate timely, cross-functional responses
Develop strategies for business expansion and secure long-term renewals
Maintain and facilitate a dedicated Slack channel and lead daily standups/weekly reviews for pod alignment and support coordination
Deeply understand Enterprise-specific needs, complex workflows, compliance, and custom integrations
Advocate for client needs in product discussions
Facilitate new service introductions to clients
Collaborate with Sales on retention/renewals, aiming for 3+ sales-qualified opportunities per quarter
Oversee coverage planning within the pod to ensure seamless client support during team member absences
Track and ensure adherence to Enterprise SLAs (e.g., 2-hour priority response)
Participate in client and industry events
Provide quarterly performance feedback to functional managers regarding pod members' success contributions
Qualification
Required
At least eight (8) years of experience in account management, client success, or relationship management roles
Proven track record of managing high-value, complex client relationships at the executive level
Demonstrated experience leading cross-functional teams
Excellent communication and presentation skills
Strategic thinker with strong business acumen and the ability to identify growth opportunities
Exceptional organizational and project management skills with the ability to coordinate multiple priorities simultaneously
Strong problem-solving abilities with a proactive, solutions-oriented mindset
Ability to thrive in a fast-paced environment and manage high-pressure situations with professionalism
Natural relationship builder with a genuine, trustworthy personality
Collaborative leadership style with the ability to motivate and coordinate team members across departments
Data-driven decision maker comfortable with metrics, reporting, and performance analysis
Preferred
entertainment industry experience strongly preferred
Deep understanding of enterprise production workflows, accounting processes, and payroll operations preferred
Experience with CRM systems (HubSpot preferred)
Benefits
Matching 401(k)
Employee Assistance Program/mental health support
Accident insurance
Wellness discounts and perks through the Holisticly platform
Company
GreenSlate
GreenSlate is a cloud-based accounting and payroll software platform for the entertainment industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco PartnersVeronis Suhler Stevenson
2023-02-10Private Equity
2018-10-22Private Equity
Leadership Team
John Finn
CEO - Founder
Andrew Lundgren
Chief Technology Officer
Recent News
Morningstar.com
2025-09-17
The Hollywood Reporter
2025-06-11
2023-02-13
Company data provided by crunchbase