Design Within Reach · 13 hours ago
Customer Service Spec
United States
Full-time
Remote
Entry, Mid Level
2+ years expDesign Within Reach is dedicated to creating beautifully designed furnishings that last a lifetime. They are seeking a Customer Experience Representative to manage day-to-day customer inquiries and provide exemplary service for DWR and Knoll web customers, ensuring their needs are met efficiently and effectively.
E-CommerceIndoor PositioningRetail
No H1B
Responsibilities
Answer incoming phone calls and written correspondence to assess the customer’s needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner
Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy
Regularly rotate through different operational systems, utilizing a variety of skill sets
Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible
Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio
Review and solve order payment issues
Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly
Maintain product knowledge to respond to product inquiries and requests for information and/or parts
Qualification
Required
2-3 years of experience in a customer-facing service role with a focus on operational excellence
Outstanding written and verbal communication skills
Ability to work with a high degree of accuracy and attention to detail
Appropriate discretion in handling confidential financial and personal information
Ability to thoughtfully handle stressful and demanding situations
Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities
Ability to quickly develop rapport with both internal and external groups and individuals
Proven organizational and time management skills; must be self-motivated and able to work independently
Possesses high energy and a keen sense of teamwork
Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus
Preferred
College degree preferred
Benefits
Medical, dental, and vision insurance
Paid holidays
Parental leave
Green transit subsidy
401k
And more
Company
Design Within Reach
Design Within Reach, a retailer based in the US and Canada, is involved in selling and marketing home and office furnishings.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$16.8M2014-07-17Acquired
2012-08-02Post Ipo Equity· $1.8M
2009-08-14Post Ipo Equity· $15M
Leadership Team
Christine Stripling
Human Resources Generalist/ Business Partner
Recent News
ReviewJournal
2026-01-22
ReviewJournal
2026-01-09
2025-11-24
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