Compa · 8 hours ago
Customer Success Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$125K/yr - $175K/yr
4+ years expCompa is a venture-backed SaaS startup revolutionizing the future of compensation. The Customer Success Manager will partner with enterprise customers to enhance adoption and value from AI Agents products, acting as a trusted advisor and driving product use at scale.
Enterprise SoftwareHuman Resources
Responsibilities
Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents
Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption
Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows, and leading targeted enablement, success plans, and optimization initiatives that increase day-to-day usage, stickiness, and measurable customer outcomes from Compa’s AI Agents
Create and evolve customer playbooks that map agent capabilities to high-impact business use cases
Share relevant peer examples and emerging best practices to continuously inspire new ways customers can extract value from Compa’s AI Agents products
Develop a strong understanding of each customer’s business, goals, and challenges through curiosity, empathy, and active listening
Act as a strategic advisor, aligning Compa’s data and agents to the areas where they can deliver the greatest business impact
Build strong cross-functional relationships across Sales, Product, and Engineering, acting as a diplomatic connector who elevates collaboration and helps level up the Compa team through shared customer insight and best practices
Gather, clarify, and prioritize customer feedback by translating business needs into actionable product insights
Partner closely with internal teams to advocate for customer-driven improvements and help shape the future of the Compa’s AI Agent products
Qualification
Required
4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases
Experience designing customer programs, playbooks, or onboarding processes from the ground up
Comfort working directly with customers and prospects in both technical and advisory capacities
Strong communication skills and comfort advising customers on complex and technical topics
Ability to work independently, and proactively drive outcomes with limited oversight
Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets
Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates
Must have strong curiosity, be empathetic, and show diplomacy
Preferred
5+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment
Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact
Experience translating customer feedback into product influence or roadmap input
Demonstrated ability to work directly with C-suite and senior executive stakeholders
Company
Compa
Compa is making compensation fair and competitive for everyone by removing barriers to effective decision-making.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.9MKey Investors
Storm VenturesBase10 Partners
2023-08-15Series A· $10M
2021-08-26Seed· $3.9M
Leadership Team
T
Taylor Cone
Co-founder & Chief Experience Officer
Recent News
2025-09-09
Morningstar.com
2025-09-08
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