Metro Vein Centers · 9 hours ago
Revenue Cycle Support Analyst
West Bloomfield, MI
Full-time
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expMetro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. As a Revenue Cycle Support Analyst, you will be the first line of communication for patients and clinic staff, ensuring clear and empathetic conversations around insurance and financial expectations while reviewing patient accounts and processing payments.
Health CareHospitalMedicalWellness
Responsibilities
Serve as the first point of contact for incoming calls from patients and internal teams
Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options
Review patient accounts and resolve billing-related concerns with professionalism and urgency
Process payments and accurately document interactions within the EMR system
Verify insurance eligibility, network status, and patient coverage using payer tools
Ensure first-call resolution by addressing concerns fully and empathetically on initial contact
Maintain strict HIPAA compliance and patient confidentiality
Collaborate across departments to provide a seamless, transparent patient journey
Accurately log all communications, escalations, and follow-up actions
Support additional team needs and responsibilities as assigned
Qualification
Required
1–2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
Strong comfort level explaining medical bills, insurance terms, and benefit details
Excellent phone communication and customer service skills
Meticulous attention to detail and documentation
Familiarity with EMR systems (Athena Practice or similar preferred)
Understanding of RCM processes and payer requirements
Ability to work independently in a remote setting while collaborating with cross-functional teams
Bilingual in Spanish
Preferred
Previous experience with Athena Practice or equivalent systems
Exposure to RCM vendors (onshore or offshore)
Benefits
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities
Company
Metro Vein Centers
Metro Vein Centers offers varicose vein treatment that includes vascular surgery, radiofrequency ablation and laser treatment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dmitri Ivanov
Executive Chairman
Recent News
Company data provided by crunchbase