Buildkite · 6 hours ago
DevOps Support Engineer
United States
Full-time
Remote
Mid Level
$95K/yr - $125K/yr
3+ years expBuildkite is a company dedicated to unblocking every developer on the planet by providing a fast, reliable, and secure software delivery platform. The DevOps Support Engineer will support enterprise customers by troubleshooting complex CI/CD and infrastructure issues while also designing proactive solutions and contributing to open source tools.
Developer PlatformDeveloper ToolsPaaSSoftwareSoftware Engineering
Responsibilities
Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
Provide support through Slack, Zoom, Email, Plain, and Community Forum
Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
Design and implement proactive solutions that prevent future support issues
Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
Publish documentation updates and proactive communications that improve the customer journey
Act as an advocate for customers, ensuring their feedback influences internal improvements
Improve and simplify support workflows to help the team work more effectively
Share learnings from customer work to strengthen collaboration with Product and Engineering
Mentor peers and foster an inclusive, supportive environment within the team
Qualification
Required
3+ years of experience as a DevOps, Site Reliability, or Platform Engineer
Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience
Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
Autonomous and Proactive – Able to work independently and take initiative to drive proactive improvements
Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
Benefits
Competitive compensation, including salary, equity, and benefits package
Flexible, remote-first culture
Opportunities for professional growth and advancement
Help shape a proactive, world-class support function for enterprise customers
An inclusive, innovative culture where your ideas make a real impact
Company
Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41.48MKey Investors
OpenView
2022-11-15Series B· $20.98M
2020-08-18Series A· $20.31M
2014-01-01Seed· $0.18M
Recent News
General Catalyst
2025-12-05
The New Stack
2025-08-30
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