Hoist & Crane Service Group · 17 hours ago
Account Manager - Lake Charles
Westlake, LA
Full-time
Onsite
Mid LevelHoist & Crane Service Group Inc is looking for a motivated Account Manager to create long-term, trusting relationships with clients. The role involves overseeing a portfolio of customers, developing new business, and ensuring customer satisfaction through effective communication and service delivery.
Office AdministrationProfessional ServicesWaste Management
Responsibilities
The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities
Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas
Must have the ability to read sales reports and have excellent computer skills as well as strong math skills
Able to increase profitable sales revenue in the assigned territory through scheduled consultations and cold sales calls, email, direct mailings, presentations, and various marketing methods used to promote the HCSG brand and solutions
Offer a full inventory of equipment repair and services to new and current customers including Overhead Crane, Industrial Elevator, and DockDoor support
In this role, you will liaise with cross-functional internal teams to ensure customer satisfaction and to improve the entire customer experience. Timely and accurate execution of paperwork, quotes, and various correspondences is a must
Consistent and professional follow up and communication through email, phone, and personal interaction either at customer offices or jobsites
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you
Qualification
Required
Candidate should also have a basic understanding of all types of heavy equipment repair and maintenance
Excellent phone and communication skills
General knowledge and understanding of crane service business
Experience in industrial sales
Able to work in a fast-paced environment and meet deadlines
Excellent interpersonal skills
Mechanically inclined
Strong organizational skills
Detail oriented
Excellent documentation skills
Must have a valid driver's license
Self-Motivated with a strong work ethic
High School Diploma, GED, or equivalent experience is required
Preferred
Knowledge of overhead cranes and other types of heavy machinery
Some knowledge about industrial elevators and overhead rolling doors is a plus
Bachelor's degree in Management, Marketing, Engineering, or a related field preferred
Benefits
Medical, Dental, and Vision coverage
Long and short-term disability
401K
Company
Hoist & Crane Service Group
Hoist & Crane Service Group is a national leader in comprehensive inspection and maintenance services
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Ross
Chief Executive Officer
Terry Ross
Chief Executive Officer
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