Penobscot Community Health Care · 21 hours ago
Patient Service Representative - Helen Hunt Health Center
Old Town, Maine, United States
Full-time
Onsite
Entry Level
2+ years expPenobscot Community Health Care is seeking a Patient Service Representative for their Helen Hunt Health Center. The role focuses on providing exceptional customer service, acting as the first point of contact for patients, and ensuring seamless communication between patients and clinical teams.
Health CareMedicalNon ProfitPersonal HealthPharmaceutical
Responsibilities
Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through
Acts as first point of contact for matters pertaining to our patient care and schedule
Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard
Is a welcoming and helpful presence to patients, both in-person and on the phone
Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance
Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process
Accurately schedules appointments following protocol and guidelines provided
Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams
Collaborates with administrative and clinical teams to identify ways to improve patient experience
Qualification
Required
Strong customer service skills
Preferred
High school diploma or equivalent
Completion of Medical Terminology course
Two years of experience in medical office setting
Benefits
Competitive compensation
Generous benefits
Company
Penobscot Community Health Care
Penobscot Community Health Care provides healthcare services.
501-1000 employees
H1B Sponsorship
Penobscot Community Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Lori Dwyer
President & CEO
Dawn Cook
Chief Operating Officer
Recent News
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