Oregon Department of Human Services · 7 hours ago
Public Benefits Specialist, Entry
Salem, OR
Full-time
Onsite
Entry Level
$3,705/mo - $4,833/mo
2+ years expThe Oregon Department of Human Services is seeking a Public Benefits Specialist, Entry to assist Oregonians in accessing various support programs. The role involves greeting and helping clients, handling administrative duties, and providing information on community resources.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Greet and assist Oregonians through a trauma-informed lens
This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, virtually through the online application portal or telephone communication
Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources
Complete all administrative duties to include but not limited too; Data entry, maintaining electronic filing, coordinate meeting rooms, and manage incoming mail in person and electronically
Work within a team that collaboratively rotates tasks to support the business needs of the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience clearly communicating program rules, procedures, and eligibility requirements to diverse audiences while demonstrating active listening skills
Experience handling confidential and sensitive information with a high degree of integrity and discretion
Experience and proficiency in Microsoft office and online search tools
Experience with managing high-volume, fast-paced front desk operations while ensuring a welcoming and organized environment
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
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