Safe Harbor Marinas · 14 hours ago
Front Office Assistant
Jamestown, KY
Full-time
Onsite
New Grad, Entry LevelSafe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. The Front Office Assistant is responsible for assisting members, teammates, and guests with their immediate needs, providing excellent customer service, and performing various administrative tasks.
BoatingCustomer ServiceFacilities Support ServicesMarine TechnologyMarine Transportation
Responsibilities
Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
Responding to member questions and needs via phone, email and in person
Providing excellent customer service
Dealing with conflict effectively, courteously, and tactfully
Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
Operating shuttle van in off season, as needed
Maintain a clean workspace and assist in keeping office restroom stocked, clean and organized
Routine administrative tasks including data entry, scanning documents, and inbound and outbound calling
Provide information on marina and resort products and services
Available to work any shift-nights, weekends, holidays and overtime when required
Must have reliable transportation and valid driver's license
Other duties as assigned by Manager
Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately
Qualification
Required
Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
Responding to member questions and needs via phone, email and in person
Providing excellent customer service
Dealing with conflict effectively, courteously, and tactfully
Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
Operating shuttle van in off season, as needed
Maintain a clean workspace and assist in keeping office restroom stocked, clean and organized
Routine administrative tasks including data entry, scanning documents, and inbound and outbound calling
Provide information on marina and resort products and services
Available to work any shift-nights, weekends, holidays and overtime when required
Must have reliable transportation and valid driver's license
Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately
Computer skills required
Proficient in Microsoft Office Suite
Ability to sit for long periods of time
Ability to lift 10 pounds
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously with fellow teammates and members
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Gladly provides responsive, and high level of service to our teammates and members
Eagerly puts forth the extra effort to accomplish duties
Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Preferred
High school diploma or equivalent preferred
Prior marina experience preferred
Previous customer service experience preferred
Benefits
Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
Company
Safe Harbor Marinas
Safe Harbor Marinas is a marina owner and operator that offers customer service on a variety of coastal properties.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-24Acquired
Leadership Team
Baxter Underwood
CEO
Rebecca Knapp LeBlanc
Vice President, Partnerships and Sponsorships
Recent News
St Pete Catalyst
2025-11-15
Company data provided by crunchbase