Cornell College · 1 day ago
Business Office Administrative & Customer Service Specialist
Mount Vernon, IA
Full-time
Onsite
Entry Level
$18/hr - $20/hr
3+ years expCornell College is a selective liberal arts college distinguished by its Ingenuity curriculum. They are seeking a Customer Service Specialist to provide high-quality customer service and administrative support within the Business Office, ensuring a positive experience for students, families, and staff.
EducationHigher EducationTraining
Responsibilities
Staff the Business Office/Information Desk and respond to inquiries in person, by phone, and via email
Serve as an initial point of contact for questions related to Student Accounts and Accounts Payable
Explain processes, policies, and timelines clearly and professionally, referring complex matters to appropriate staff when needed
Maintain confidentiality and handle sensitive student and financial information with care and discretion
Receipt and process student payments; record and balance daily cash deposits
Assist with accounts receivable processing and monthly reconciliations
Support billing and collections activities, including working with ECSI on institutional loan processes
Assist with phone payments and respond to student and parent account questions
Provide cross-trained support for frequently asked Business Office and Old Sem information desk questions
Assist with special projects and peak-cycle work (e.g., billing periods, enrollment cycles, audits)
Perform other duties as assigned to support overall Business Office operations
Works under the direction of the Student Accounts Manager and Co-Controller
Reports to the Controller
Works closely with Business Office staff, Financial Aid, Payroll, Registrar, faculty, students, parents, and external vendors
Qualification
Required
High school diploma required; associate's or bachelor's degree preferred
Minimum of three years of customer service or administrative experience, preferably in an office or financial setting, preferred but not required
Strong interpersonal skills with the ability to build rapport and resolve concerns effectively
Demonstrated ability to manage multiple tasks, deadlines, and priorities with accuracy and professionalism
Preferred
Proven ability to work as a positive, supportive, and collaborative team player in a fast-paced, service-oriented environment
Knowledge of general accounting principles and office procedures
Strong organizational and data-entry skills with high attention to detail
Ability to communicate effectively, both orally and in writing
Proficiency with standard office software (word processing, spreadsheets, databases)
Analytical skills related to receivables, reconciliation, and recordkeeping
Ability to work collaboratively in a team-oriented environment
Commitment to ethical behavior, confidentiality, and customer-focused service
Comfort working with diverse populations in a higher-education environment
Benefits
Health
Dental
Vision
HSA & FSA accounts
A TIAA 403(b) retirement account
Tuition remission and exchange for employees and dependents
Life insurance
Disability insurance
Travel insurance
Accident insurance
4-week vacation accrual
14.5 paid holidays per year
Company
Cornell College
Cornell College is a liberal arts college that offers an uncommon course schedule and has an abundance of innovation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Flege
Vice President, CFO/COO
Recent News
Corridor Business Journal
2025-11-25
Corridor Business Journal
2025-10-17
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