Lippert · 4 hours ago
Customer Service Representative
Elkhart, IN
Full-time
Onsite
Entry Level
$48K/yr - $51K/yr
1+ years expLippert is a leading global manufacturer and supplier dedicated to enhancing various industries including RV and marine. They are seeking a Customer Service Representative to ensure high standards of customer service and effective communication with operations and sales teams, while responding to customer inquiries in a timely manner.
Automotive
Responsibilities
Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude
Perform all activities related to Customer Service, ensuring all Cases received are responded to in 2 hours or less, phones are answered with an average speed of answer of 30 seconds as a team, providing guidance and solutions to complex problems at the customer level. Building relationships with marine OEMs and marina partners via e-mail contact, phone contact, or face-to-face is vital
Functions of the role include training new team members, demonstrating the importance of team play and core values through onboarding processes
Must have strong systems knowledge as a combination of D365, Salesforce, In Contact and Perceptive Content will all be used throughout the day. Systems usage is heavy and problem-solving skills must be strong
Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies
Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams
Must have strong systems knowledge to determine effectiveness and flow from various system tools throughout the core team
Must be able to handle conflicts and work with other departments and directly with the sales team and operations teams effectively
Creatively solves customer issues, proactively manages customer orders and open requests to resolution
Investigate, troubleshoot, and resolve production issues, including collaborating directly with team members on the production floor as required
Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department
Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction
General knowledge of the product line and pricing schedules
Performs all other responsibilities as may be assigned by management
Qualification
Required
High school degree or GED
1 year of Customer Service experience
Must be legally authorized to work in the United States
Preferred
Customer Service Experience is preferred but not required
Bachelor's degree
Prior Inside Sales experience
Prior experience in the RV industry
Benefits
Health, Dental and Vision Insurance
401K with employer match
Short Term Disability
Life Insurance
Paid Family Leave
Paid Time Off
Sick Time
Company
Lippert
Whether you're on the road or on the water, we supply premium RV, automotive, and marine products designed to enhance your fun.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jason Lippert
President & CEO and a member of LCII board of directors
Brian Hall
Chief Financial Officer
Recent News
Inside INdiana Business
2022-04-19
2022-02-20
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