AWP Safety · 11 hours ago
Dispatch / Customer Service
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expAWP Safety is North America’s leading traffic control specialist, dedicated to ensuring safety in work zones across various sectors. The Dispatch / Customer Service role focuses on providing exceptional customer service, coordinating service calls, and managing job tickets to ensure efficient operations.
Utilities
Responsibilities
Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
Receive any incoming customer service calls
Schedule and coordinate all service calls and scheduling tickets for jobs
Add new customer jobs and tickets to the computer system (TCR)
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
Perform other functions as necessary or as assigned
Qualification
Required
High School Diploma or Equivalent
1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
Strong leadership skills to ensure drivers' compliance with direction and assignments
Basic understanding of the geographical area and mapping programs to facilitate efficient routing
Proficient with or able to quickly learn dispatch and record-keeping systems
Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
High integrity and a strong work concept
Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
High degree of energy, self-motivation, and flexibility
Proven ability to work collaboratively with others
Excellent communication and time management skills
Strong work ethic with a professional, positive attitude
Benefits
3 medical plan options
2 dental plan options
Legal and Identity Shield
Accident
Critical Illness
Company paid 50k in basic life insurance
Company paid LTD
Health Savings and Flex Spending Accounts Available
401(k)
Paid Time Off & Paid Holidays
Company
AWP Safety
AWP Safety® is North America’s leading worksite safety partner, protecting those who build our infrastructure.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Shipman
Chief Revenue Officer (CRO)
Matthew Hunt
Chief Legal Officer
Company data provided by crunchbase